CGS Federal (Contact Government Services) · 4 months ago
Program Manager/Training Lead
Chicago, IL
Full-time
Onsite
Senior Level
$180K/yr - $200K/yr
5+ years expCGS Federal is dedicated to solving government challenges with innovative solutions, and they are seeking a Program Manager/Training Lead to design, develop, and deliver training for a government client. The role involves collaborating with teams to create training materials and support the rollout of transformed processes.
ConsultingInformation TechnologyLegalProfessional ServicesProject ManagementSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Review draft Training Plans and collaborate with the transformation readiness team to finalize
Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above. The system integrator will provide test scenarios and myVCF system screenshots to inform the training materials
Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment. The content for these training modules will be provided by VCF subject matter experts. These same experts will co-deliver the training with the support of this vendor training team. This training, which will be delivered as instructor led, in-person, and virtually, will be delivered to approximately 10-75 VCF staff members, depending on the subject matter of the training
Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes
In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes. The selected vendor will work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline
Design and develop myVCF system training using training materials delivered by the myVCF System Integrator
Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF. This includes development of PowerPoints, handouts, and supporting the planning and execution of focus groups
Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized, and any necessary adjustments are made
Qualification
Required
Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
Minimum of 5 years' experience developing training for clients
Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
Bachelor's degree in a relevant field required
Minimum of 7 years' experience managing training and communications teams and schedules to achieve successful outcomes
Must have experience using Adobe Captivate for training development
Ability to obtain a Public Trust clearance
Must be a United States citizen
Preferred
Experience with Salesforce preferred
Benefits
Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Company
CGS Federal (Contact Government Services)
Contact Government Services strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Miller
Partner, President of Operations
Brian York
Partner, President of Strategy
Company data provided by crunchbase