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Envision Consulting, LLC · 4 months ago

Serra Center - Program Supervisor, Supported Living Services

Fremont, California

Full-time

Hybrid

Entry, Mid Level

$80K/yr - $90K/yr

2+ years exp

Serra Center has been providing compassionate care for individuals with developmental disabilities since 1975. The Program Supervisor for Supported Living Services will oversee a caseload of clients, supervise staff, develop Individual Support Plans, and ensure compliance with regulations while fostering community relations.

Business DevelopmentConsultingManagement ConsultingTutoring

Responsibilities

Provide overall supervision and management of the Supported Living Services (SLS) program

Conduct intake, assessment, program interviews, and orientation for new clients; oversee discharge and transition processes

Develop Individual Support Plans (ISPs) using Person-Centered Planning, adjusting supports as client needs evolve

Monitor client health, behavior, and well-being, collaborating with physicians, agencies, and families for needed services

Protect client rights and ensure therapeutic, safe environments

Ensure client records and program documentation (progress notes, quarterly reports, daily activity logs, SIRs) are accurate, timely, and compliant with Title 17 requirements and Serra Center policies

Implement Quality Assurance practices to maintain compliance and improve program quality

Serve as a mandated reporter and maintain knowledge of all reporting requirements

Manage program budgets and expenditures; oversee POS contracts and SLS budgets, ensuring timely adjustments

Collect, analyze, and summarize program data for reporting and evaluation

Participate as a member of the administrative team, contributing to organizational initiatives, committees, and events

Provide leadership, direction, and evaluation for Coordinators and Instructors

Offer ongoing training, coaching, and support to team members

Recruit staff in partnership with HR and conduct performance evaluations to maintain a high-performing team

Serve as the 24 hour on-call administrator for the agency every 4th week

Cultivate relationships with regional centers, families, fiduciaries, advocates, and community service providers

Attend regional SLS provider meetings and represent the agency at assigned events and committees

Facilitate collaboration with external partners and agencies to maximize client resources

Develop and implement intervention strategies for client crises, including coordinating special staffing or law enforcement support when necessary

Provide community awareness training to ensure client safety

Qualification

Supervisory experienceCase managementIndividual Support PlansTitle 17 regulationsMicrosoft ExcelCommunication skillsMultitaskingTeam leadershipInitiative

Required

Minimum of a Bachelor of Science in social services or a related field

At least two years of supervisory experience, with prior experience in a nonprofit environment serving individuals with developmental disabilities preferred

Demonstrated skill in case management, assessment, and analysis, with the ability to develop and adjust Individual Support Plans (ISPs)

Strong working knowledge of Title 17 regulations and the DDS system, including experience securing and managing applicable public benefits

Excellent written, verbal, and math skills, with the ability to communicate effectively across diverse audiences

Proficiency in Microsoft Excel, Word, and Windows; able to oversee documentation, data collection, and reporting

Proven ability to lead teams, multitask, and meet deadlines in a fast-paced environment

High level of initiative and ability to thrive in a team-oriented, collaborative environment

Ability to travel for work as needed; requires a valid driver's license, access to reliable transportation, and current insurance coverage

Preferred

At least two years of supervisory experience, with prior experience in a nonprofit environment serving individuals with developmental disabilities preferred

Benefits

Employees may choose between HMO or PPO medical plans

Enjoy fully covered dental care

Participate in a generous pension program with a 3% employee contribution and an 11% employer match

Paid vacation

Paid sick leave

11 paid holidays

Flexible work hours and location

Company

Envision Consulting, LLC

Envision Consulting partners exclusively with nonprofits all across the country on organizational assessments, strategic restructuring, leadership transitions and executive search, with Diversity, Equity and Inclusion integrated into all of their practices.

Founded in 2011

Pasadena, California, USA

11-50 employees