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Bank of the Pacific · 4 months ago

Customer Service Rep/Teller - Full-Time 35-40 hrs/wk

Raymond, WA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Bank of the Pacific is committed to delivering memorable service beyond customer expectations, and they are seeking a Customer Service Rep/Teller to enhance their team. The role involves serving customers, performing account-related transactions, and maintaining branch integrity while providing an exceptional banking experience.

BankingFinanceFinancial Services

Responsibilities

Greets customers, ascertains customers' needs and directs them to the appropriate branch representative. Informs clients of new services and product promotions

Deliver outstanding service in all aspects of your daily tasks

Assists customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned

Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures

Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures)

Researches and resolves customer service issues within given authority, acting as the liaison between the customer and other bank departments when necessary

Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds

Identify fraudulent activity

Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner

Provides an extraordinary customer experience

Complies with bank operations and security procedures in accordance with policy and standards

Qualification

Customer service experienceCash handling experienceBasic math skillsEffective communicationComputer knowledgeKeyboarding skillsOffice equipment familiarityTeamwork

Required

High School diploma or equivalent

Ability to work in a fast-paced cash handling environment

Maintain a professional demeanor at all times

Effective verbal and written communication skills; proper phone and email etiquette

Ability to work effectively as part of a team

Build relationships with customers and internal teammates

Basic math skills

Possess general computer knowledge, able to navigate menu operated systems

Keyboarding skills

Familiarity with standard office equipment such as adding machine, copier, fax, scanner, printer, etc

Ability to perform repetitive finger, hand, and arm movements

Ability to lift up to 20lbs

Ability to effectively discern information and formulate appropriate action

Ability to sit or stand for extended periods of time

Ability to reach, squat, bend, and manually manipulate standard office equipment

Ability to think critically and provide appropriate solutions

Preferred

Experience in a customer service work environment

Prior cash handling experience

Benefits

Eligible to participate in annual incentive plan.

We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.

Retirement Savings Plan through 401(k) with an additional Roth 401(k) option.

We match 100% of your deferral up to 5% of eligible compensation.

Wellness Dollars up to $500 per year.

Weekend Wellness Hours, up to 4 per quarter.

Paid Birthday and Anniversary Holiday

11 paid Holidays per Year

Sick Leave Time – Earn up to 8 days each Year

Vacation – 12 days each Year (•first year adjusted based on hire•)

Vacation Purchase Plan

Tuition Reimbursement

Employee Banking Privileges and Special Loan Features.