Zuma ⚡ · 4 months ago
Support Engineer
United States
Full-time
Remote
New Grad, Entry LevelZuma is pioneering the future of agentic AI, focusing on transforming the rental market experience for consumers and property managers. As a Support Engineer, you will bridge the gap between customers and the engineering team, ensuring smooth onboarding and reliable integrations while driving improvements in internal tools and processes.
Artificial Intelligence (AI)Natural Language ProcessingProperty ManagementSaaSSoftware
Responsibilities
Maintain and help debug Zuma’s internal admin onboarding tool for new customers
Configure and manage backend feature flags for customers
Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
Debug existing integration issues when regressions occur
Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows
Qualification
Required
Basic coding ability (Python or JavaScript) for automation and small improvements
Familiarity with databases (MongoDB / Postgres)
Strong understanding of APIs and ability to debug integration issues
Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)
Attention to detail with a knack for documenting processes clearly and efficiently
Preferred
Prior experience supporting SaaS or AI-driven platforms
Benefits
Great health insurance, dental, and vision.
Gym and workspace stipends.
Computer and workspace enhancements.
Unlimited PTO.
Company off-sites with the team.
Opportunity to play a critical role in building the foundations of the company and Engineering culture.
Company
Zuma ⚡
Kelsey by Zuma is the AI leasing assistant built for the multifamily resident lifecycle.
Founded in 2020
11-50 employees
H1B Sponsorship
Zuma ⚡ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageTotal Funding
$17.2MKey Investors
Andreessen Horowitz
2024-02-02Series A· $10M
2023-01-01Series Unknown
2021-11-19Seed· $6.7M
Leadership Team
Shiv Gettu
Co-founder & CEO
Kendrick Bradley
Co-founder & Chief Product Officer
Recent News
2025-12-13
2025-06-03
2025-06-02
Company data provided by crunchbase