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County of Ventura · 4 months ago

Ambulatory Care Clerical Supervisor III - Bilingual Required

Ventura, CA

Full-time

Onsite

Senior Level

6+ years exp

The County of Ventura is seeking a Clerical Supervisor III for Ambulatory Care to oversee and manage clerical operations within a medical setting. The role involves supervising staff, implementing procedures, and ensuring compliance while delivering exceptional customer service.

Association

No H1B

Responsibilities

Plans, organize, trains and supervises the work of medical office assistants, clerical staff and other subordinate secretarial personnel; reviews work of staff to ensure adequacy and accuracy of documents and files processed through the department

Oversees and manages the registration & scheduling process, which includes inputting and retrieving patient information utilizing multiple databases; ensures appropriate government code input to receive reimbursement; identifies scheduling errors

Develops and implements internal program procedures and work methods; instructs staff on changes in procedure or policy that affect operation; conducts training and orientation of new staff and ongoing training for all staff

Performs and reports on clinic performance and compliance audits in accordance with professional standards and procedures

Handles the more difficult and complex procedural problems; researches state law, county codes and policies to ensure compliance and prepares and processes documents as needed; responds to questions and special problems of the public or various departmental representatives; may handle communication with outside agencies

Delivers exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction

Collaborates with physicians, staff, health insurers, and outside agencies to enhance the relationships between patients and our health system

Maintains pertinent records and performs related work as required which may include typing, filing, preparing and mailing of correspondence, briefs, exhibits, lists, various documents, arbitrations, civil service matters and other employee relations matters

Maintains current knowledge of office computer systems, including performance management systems, electronic health records system and word processing software

Initiates, monitors, evaluates and revises all office related blanket purchase orders for office supplies and equipment

May prepare employee performance appraisal and/or evaluations; may receive and resolve routine personnel matters and make recommendations to superiors on difficult and complex personnel matters

May act as back-up secretary and assist all clerical staff

May be assigned additional clerical, technical, administrative and/or supervisory duties and responsibilities

May assist with staffing needs and other program decisions

Performs other related duties

Qualification

Supervisory experiencePractice management systemsElectronic medical recordsCustomer serviceBilingual (English/Spanish)Technologically savvyTeam buildingDetail orientedCommunication skillsFast-paced environment experience

Required

Six (6) years of clerical experience in the medical field

Two (2) of the six (6) years must include direct supervisory experience in a medical facility

Bilingual (English/Spanish)

Willing and able to work a flexible shift (days, evenings) as needed

Experience using electronic medical record (EHR) software (ie. Cerner)

Experience in admitting and registration in a medical facility

Preferred

Experience using Discern Analytics and/or Experian Reporting or other comparable metrics system software

Benefits

Educational Incentive - An educational incentive of 2.5% for completion of an associate's degree, 3.5% for completion of a bachelor's degree, or 5% for completion of a graduate's degree.

Bilingual Incentive - Incumbents may be eligible for bilingual incentive depending upon operational need and certification of skill. Proficiency levels by exam are $0.69/hour (Level I), $1.00/hour (Level II), or $1.32/hour (Level III).

Merit Increases - New employees are eligible for an initial 5% merit increase upon completion of at least 1,040 hours (approximately 6 months) assuming work meets satisfactory standards. Subsequent merit increases will be upon completion of each additional 2,080 hours (approximately one year) from the initial merit increase.

Deferred Compensation - Eligible to participate in the County's 401(K) Shared Savings Plan and/or the Section 457 Plan. If you participate in the County sponsored 401(K) plan, the County will match a part of your contribution up to 3% of your salary, on a per pay period basis.

Health Plans - You are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance.

Flexible Spending Accounts - Pre-tax benefit towards eligible medical, dental, and vision care expenses.

Pension Plan - Participate in the County's defined benefit pension plan that provides lifetime payments to retirees. Members are "vested" after attaining five years of retirement service credit. If eligible, you may establish reciprocity with other public retirement systems such as CalPERS.

Holidays - 12 paid days per year which includes a scheduled floating holiday.

Additional Benefits - Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program.