Anchorage Digital · 3 months ago
Member of Client Experience, CXM
United States
Full-time
Remote
Mid LevelAnchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a Client Experience Manager, you will provide unparalleled service to institutional clients, ensuring seamless onboarding and ongoing support while collaborating with various internal teams to enhance client experience and operational processes.
BlockchainCryptocurrencyFinancial ServicesFinTechSoftware
Responsibilities
Provide white-glove service throughout the client onboarding process
Proactively and swiftly resolve client issues, working in lockstep with internal stakeholders to provide exceptional service
Contribute to the development and enhancement of runbooks as new processes and products are introduced
Assist in the preparation of client reporting and key metrics, providing valuable insights to senior management
Explore how generative AI, machine learning, and automation can enhance our client service, streamline workflows, and ultimately deliver a better experience for our clients and our team
Understand Anchorage Digital's overarching strategy and how the Client Experience team contributes to our success
Efficiently source answers from our knowledge base and strategically engage subject matter experts when needed
Collaborate thoughtfully and effectively with team members and interdepartmental stakeholders to support our clients and drive company initiatives
Comfortable, confident, and effective in communicating with a wide range of clients
Adept at digesting and articulating complex client use cases in digital assets to inform our product roadmap and prioritization
Qualification
Required
Master Anchorage Digital's expanding product suite, including our core services in digital asset custody, trading, staking & governance, and stablecoins
Possess an excellent understanding of blockchains and the evolving crypto industry
Leverage knowledge of traditional financial services, with a specific focus on hedge funds, asset managers, and institutional investors
A firm grasp of operational flows within a traditional financial institution, including Know Your Client (KYC) processes and contract management
Understanding and navigating specialized structures like Special Purpose Vehicles (SPVs), segregated portfolios, and fund of funds
Apply knowledge of risk management and compliance to ensure all client activities and transactions align with established policies and regulatory requirements
Provide white-glove service throughout the client onboarding process
Proactively and swiftly resolve client issues
Contribute to the development and enhancement of runbooks as new processes and products are introduced
Assist in the preparation of client reporting and key metrics
Have a basic understanding of AI and a passion for leveraging it to improve operational processes
Understand Anchorage Digital's overarching strategy and how the Client Experience team contributes to success
Efficiently source answers from our knowledge base (Notion, Slack, JIRA, Salesforce) and strategically engage subject matter experts
Collaborate thoughtfully and effectively with team members and interdepartmental stakeholders
Comfortable, confident, and effective in communicating with a wide range of clients
Adept at digesting and articulating complex client use cases in digital assets
Company
Anchorage Digital
Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions.
Founded in 2017
501-1000 employees
H1B Sponsorship
Anchorage Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (7)
2023 (1)
2022 (9)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$487MKey Investors
Kohlberg Kravis RobertsGICBlockchain Capital
2021-12-15Series D· $350M
2021-02-25Series C· $80M
2019-07-10Series B· $40M
Leadership Team
Nathan McCauley
Co-Founder and CEO
Diogo Mónica
Co-Founder and Executive Chairman
Recent News
2026-01-17
Company data provided by crunchbase