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Incognia · 4 months ago

Customer Success Manager - Digital Identity & Authentication

United States

Full-time

Remote

Mid Level

$140K/yr - $170K/yr

3+ years exp

Incognia is the innovator in location identity solutions that deliver cutting-edge user verification and account security across the digital journey. The Customer Success Manager will ensure that customers derive maximum value from the company's solutions by monitoring usage metrics, resolving technical issues, and supporting the sales team.

Fraud DetectionIdentity ManagementInformation TechnologyMobile AppsSoftware

Growth Opportunities

Responsibilities

Engage customers in strategy meetings to derive maximum value from their partnership with Incognia

Build and foster relationships with key decision makers and stakeholders across multiple customers

Support a portfolio of Incognia accounts to combat diverse fraud types

Monitor usage and performance metrics

Propose improvements in customer processes, based on our solutions

Monitor the resolution of internal improvements that impact the customer

Follow customer roadmap activities related to our solutions

Maintain the relationship with the main customer stakeholders

Periodic meetings with the client for accountability and follow-up

Contribute to the maturation of the team/company processes

Improvement of internal processes to optimize the scalability of our operations

Participate in industry events (SaaS, authentication, anti-fraud and digital identity) in order to expand networking and continue to enhance industry knowledge