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C.H. Robinson · 4 months ago

Capacity Portfolio Rep- Yohan Dinev, Intern Conversion

Chicago, IL United States of America

Internship

Hybrid

Intern

C.H. Robinson is a leading logistics company that values the creation of new relationships and exceptional service. The Capacity Portfolio Representative role involves inside sales, account management, and operations to manage a portfolio of carriers, ensuring optimal shipment matches and delivering outstanding customer service.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Establish and maintain carrier relationships through lead generation, cold calling, and referrals

Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction

Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them

Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency

Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions

Use capacity analysis and internal costing tools to guide your buying and negotiating strategies

Proactively post, negotiate, and secure available capacity to meet customer needs

Provide outstanding service by addressing carrier issues promptly and implementing effective solutions

Regularly review and act on carrier feedback to improve service

Identify and recommend the best payment solutions for each carrier based on their needs

Assist carriers with cash advances and resolve payable issues to ensure smooth operations

Collaborate with internal teams on shipment updates, problem resolution, and operational execution

Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations

Identify root causes of issues and implement solutions to enhance performance

Qualification

Carrier relationship managementSales skillsNegotiationCustomer serviceMarket analysisMulti-taskingCommunication skillsInterpersonal skillsDecision-makingProblem-solving