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Gates Hudson · 4 months ago

RESIDENT RELATIONS COORD - Floater

Washington, United States

Full-time

Onsite

Entry Level

$25/hr - $29/hr

1+ years exp

Gates Hudson is seeking a professional and empathetic Resident Relations Coordinator to provide superior customer service and manage resident resource programs. The role involves addressing resident concerns, maintaining records, and providing administrative support while ensuring effective communication and problem resolution.

Real Estate

Responsibilities

Address resident concerns; collecting and maintaining data; disseminating information regarding Various Community programs related to clinical, social, and related services

Handle calls from owners, vendors, residents, and community advocates

Ability to keep work organized and to complete assignments in a timely manner; the ability to meet deadlines

Maintain a record of current program documents, processes and procedures on various software

Competence and experience working through difficult or urgent situations calmly and effectively; proven problem-resolution skills

Provide administrative support for meetings, including preparing agendas and taking notes

Handle sensitive information in a confidential manner

Maintain data entry in Word, Excel, PowerPoint, computerized databases, and online resources, general office duties. (Scanning, copying, printing, presentation hardware)

Excellent communication skills, attention to detail, and strong commitment to customer service

Conduct assessments of resident needs and assist in developing individualized support plans

Participate/attend regular group meetings with Residents, to provide information and to obtain feedback

Assist in coordinating periodic resident surveys, compiling and presenting results, and recommending and implementing enhancements based on results to community

Provide case management services as needed and requested for ongoing open issues

Maintain accurate records of resident interactions and resource utilization

Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily

Perform other resident resource administrative duties as assigned

Qualification

Property management softwareCustomer serviceCommunity outreachMicrosoft OfficeOrganizational skillsCompassionate demeanorCommunity resourcesFair housing regulationsTime managementTeamwork

Required

High School Diploma: additional qualifications as an Administrative or Resident coordinator are a plus

Proven experience in customer service or community outreach roles

Ability to work effectively both independently and as part of a team

Must have 1-2 years' experience in the property management industry or related office position

Strong organizational skills with the ability to manage multiple tasks efficiently

Compassionate and empathic demeanor with a dedication to helping others

Knowledge of community resources and social service programs is a plus

Excellent time management skills and the ability to prioritize work

Ability to work independently and as a productive member of a team

Ability to work flexible hours, including evenings and weekends as needed

A driver's license is required

General knowledge of Internet use and using Internet browsers, to include changing/creating passwords and security question answers and bookmarking web addresses

Knowledge of fair housing regulations

Proficiency in using property management software and Microsoft office (specifically outlook), Word and Excel