Plainridge Park Casino · 1 day ago
Promotions Manager
Plainville, MA
Full-time
Onsite
Mid, Senior Level
$60K/yr - $60K/yr
3+ years expPlainridge Park Casino is part of PENN Entertainment, an exciting industry focused on entertainment and fun. The Promotions Manager will be responsible for overseeing special events and promotions, ensuring a positive guest experience while managing the Promotions Department and adhering to budgetary requirements.
Gambling & Casinos
Responsibilities
Responsible for fostering a fun environment
Responsible for being a gracious host to all guests and co-workers
Responsible for promoting a positive influence in the community and participating in events
Responsible for the management of all property Special Events & Promotions to include slot tournaments, promotions, drawings and VIP events
Provides oversight of communications for promotional efforts for guests, team members, and regulatory agencies
Develops and coordinates all aspects of each special event from conception to implementation and assists in conducting on-site promotions
Prepares prize schedules for events in accordance with the event budget
Coordinates ordering of all gifts, décor, prizes and collateral material needed for events
Prepares various reports to assist in post event analysis and compiles monthly forecast and maintains budget
Maintains comprehensive knowledge of all current and upcoming promotions, events and special offers throughout the property
Responsible for supervising and managing staff in Promotions Department: Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
Maintains exceptional knowledge of the market
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals
Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere
Responsible for ensuring adherence to all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM
Maintains strict confidentiality in all departmental and company matters
Qualification
Required
Must have an outgoing, energetic and enthusiastic attitude
Must enjoy hosting others
Must be comfortable initiating conversations and creating a fun environment with our guests
Bachelor's degree (B.A./B.S.) from an accredited four-year college or university
3-5 years in progressively more challenging roles in marketing, with at least one year with responsibility for event planning
Two years' experience managing teams or business units
Familiarity with player tracking software required
Strong communication skills, both verbal and written
Ability to understand and analyze Budget and P&L Statements
Proven managerial and critical thinking skills required
Compliance with all regulatory, governmental, and safety requirements
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
Benefits
Wellness programs designed to support our team members' financial, physical, and mental well-being
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment
Company
Plainridge Park Casino
Plainridge Park Casino offers a premiere slots, entertainment, and dining experience. We also have live harness racing and a simulcast Facility.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase