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Rx.Health (Commure Engage) · 4 months ago

Senior Operations Manager, RCM Strategic Launch (Patient Eligibility)

Mountain View, CA

Full-time

Onsite

Senior Level

$120K/yr - $150K/yr

5+ years exp

Commure is a company focused on simplifying healthcare and transforming the healthcare experience through innovative AI solutions. The Senior Operations Manager will lead the implementation and launch of Patient Eligibility workflows, ensuring high client satisfaction while collaborating cross-functionally to drive improvements and scalability in operations.

Health CareHealth InsuranceHospitalLife Science

Responsibilities

Lead the implementation and launch of Patient Eligibility workflows for our most strategic accounts, ensuring flawless execution and high client satisfaction

Serve as the primary point of contact for eligibility onboarding, proactively identifying and resolving roadblocks before they impact timelines

Collaborate cross-functionally with Sales, Product, Engineering, and Ops to align implementation strategies with company goals and customer needs

Own pre- and post-launch eligibility KPIs, continuously monitoring performance and driving improvements

Identify product and process gaps, translate customer feedback into actionable insights, and collaborate with Product to influence roadmap decisions

Build scalable systems and repeatable processes to support a rapidly growing customer base

Act as a thought partner across the business, identifying emerging operational challenges and creating data-driven solutions

Synthesize complex issues into actionable insights and clearly communicate recommendations, risks, and blockers to leadership and stakeholders

Qualification

Revenue Cycle ManagementSQLProject ManagementAnalytical SkillsCross-functional CollaborationProcess ImprovementG SuiteRetoolCommunication SkillsProblem-solving Skills

Required

5+ years of experience in consulting, investment banking, or operations at a high-growth SaaS or tech-enabled company

Strong analytical and problem-solving skills, with proficiency in SQL and Excel

(A basic SQL assessment will be part of the interview process.)

Proven ability to lead complex, cross-functional projects from inception to completion

Demonstrated bias for action, intellectual curiosity, and a deep sense of ownership

Excellent communication skills and a track record of success working with external clients

Ability to build and scale internal processes that drive efficiency and quality

Comfort operating autonomously in fast-paced, ambiguous environments

Strong project management acumen and an eye for detail

Experience using tools like Retool, G Suite, and other internal ops platforms

Preferred

Experience in the Revenue Cycle Management (RCM) or healthcare operations space is a strong plus

Company

Rx.Health (Commure Engage)

𝐖𝐞’𝐫𝐞 𝐞𝐱𝐜𝐢𝐭𝐞𝐝 𝐭𝐨 𝐬𝐡𝐚𝐫𝐞 𝐭𝐡𝐚𝐭 𝐑𝐱.𝐇𝐞𝐚𝐥𝐭𝐡 𝐢𝐬 𝐧𝐨𝐰 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐂𝐨𝐦𝐦𝐮𝐫𝐞 𝐄𝐧𝐠𝐚𝐠𝐞, 𝐞𝐱𝐩𝐚𝐧𝐝𝐢𝐧𝐠 𝐨𝐮𝐫 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐫𝐞𝐚𝐜𝐡!! After impacting over 30 million lives across leading health systems and supporting more than 60 million members through UnitedHealthcare, our team and resources have grown significantly to better serve providers, payers, and patients worldwide.

Founded in 2017

New York, New York, USA

11-50 employees