Rx.Health (Commure Engage) ยท 3 months ago
Senior Operations Manager, RCM Team Lead (Patient Eligibility)
Mountain View, CA
Full-time
Onsite
Senior Level
$120K/yr - $160K/yr
5+ years expCommure is on a mission to simplify healthcare and is seeking a Senior Operations Manager to lead their Patient Eligibility team within the Revenue Cycle Management product line. This role involves driving operational excellence, optimizing processes, and collaborating with Product and Engineering to shape the product roadmap.
Health CareHealth InsuranceHospitalLife Science
Responsibilities
Lead and scale a high-performing operations team, setting and driving execution against OKRs tied to Patient Eligibility workflows
Own end-to-end delivery of internal ops initiatives, from identifying improvement opportunities to implementing scalable solutions
Analyze and optimize key cost drivers, implement cost-saving initiatives, and oversee the automation of repetitive workflows
Surface insights from operational trends and customer feedback to inform the product roadmapโworking closely with Product and Engineering to shape development priorities
Partner cross-functionally with Sales, Engineering, Product, Billing, Account Management, and Launcher teams to drive successful implementations and cross-team alignment
Support offshore team operations, including hiring, training, and ongoing performance management
Build and refine scalable processes to ensure we meet quality, efficiency, and growth goals as we scale
Monitor and report on key metrics, identifying bottlenecks and proactively solving business challenges before they escalate
Synthesize complex issues into actionable insights and clearly communicate recommendations, risks, and blockers to leadership and stakeholders
Qualification
Required
5+ years of experience in consulting, investment banking, product management, or operations at a fast-growing SaaS or tech-enabled company
Proven experience leading teams and managing direct reports to high performance
Strong analytical and problem-solving skills, with proficiency in SQL and Excel
Deep operational instincts and a sharp eye for inefficiencies, with the ability to break down complex problems into structured solutions
A track record of managing and delivering cross-functional projects under tight timelines
Strong communication and collaboration skills, especially in working with Product, Engineering, Operations, and external clients
Comfort operating autonomously, prioritizing effectively, and navigating ambiguity
Experience building systems, workflows, or documentation that help teams scale efficiently
Experience using tools like Retool, G Suite, and other internal ops platforms
Preferred
Experience in the Revenue Cycle Management (RCM) or healthcare operations space is a strong plus
Company
Rx.Health (Commure Engage)
๐๐โ๐ซ๐ ๐๐ฑ๐๐ข๐ญ๐๐ ๐ญ๐จ ๐ฌ๐ก๐๐ซ๐ ๐ญ๐ก๐๐ญ ๐๐ฑ.๐๐๐๐ฅ๐ญ๐ก ๐ข๐ฌ ๐ง๐จ๐ฐ ๐ฉ๐๐ซ๐ญ ๐จ๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ซ๐ ๐๐ง๐ ๐๐ ๐, ๐๐ฑ๐ฉ๐๐ง๐๐ข๐ง๐ ๐จ๐ฎ๐ซ ๐๐๐ฉ๐๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ ๐๐ง๐ ๐ซ๐๐๐๐ก!! After impacting over 30 million lives across leading health systems and supporting more than 60 million members through UnitedHealthcare, our team and resources have grown significantly to better serve providers, payers, and patients worldwide.
11-50 employees
H1B Sponsorship
Rx.Health (Commure Engage) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Early StageTotal Funding
$2.25M2023-10-31Acquired
2018-09-05Seedยท $2.25M
Leadership Team
Sarthak Kakkar
CTO
Gaurav Narang, PhD
Chief Operating Officer
Company data provided by crunchbase