Home Alliance · 5 months ago
Local SEO Account Manager for Client Success & Growth
Greater Macon
Full-time
Onsite
Mid LevelHome Alliance is a marketing agency dedicated to helping local businesses enhance their online visibility. They are seeking a Client-Facing Account Manager focused on customer success, communication, and growth, acting as a liaison between the delivery team and clients to ensure satisfaction and retention.
ConsumerHome ServicesInformation Technology
Responsibilities
Onboard new clients: gather information, explain the process, set expectations
Manage client relationships, be the primary point of contact for questions, updates, and strategy discussions
Prepare & present reports: weekly & monthly performance updates (traffic, rankings, leads)
Upsell & cross-sell: identify opportunities to offer clients additional services (SEO upgrades, ads, content, etc.)
Ensure retention & satisfaction: anticipate client needs, solve issues proactively, and keep churn low
Coordinate internally: work with the SEO/project management team to deliver on client needs
Qualification
Required
Strong communication & relationship management skills (customer-first mindset)
Background in marketing agency work or familiarity with Local SEO concepts (GBP, citations, rankings, etc.)
Sales-oriented, able to upsell services naturally and build long-term client value
Organized, detail-oriented, with ability to manage dozens of accounts efficiently
Previous experience in account management, business development, or customer success is a big plus
Company
Home Alliance
The first technician driven platform for the future of the working home
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5MKey Investors
Lago Innovation Fund
2024-06-01Seed· $5M
Leadership Team
Sardor Umrdinov
Founder / CEO
Luba Inz
Interim COO
Recent News
Company data provided by crunchbase