Brightwild · 5 months ago
Guest Experience Manager
Key West, FL
Full-time
Onsite
Mid Level
$48K/yr - $48K/yrBrightwild is seeking a Guest Experience Manager who will enhance guest experiences through effective communication and problem-solving skills. The role involves managing the complete guest journey, ensuring all accommodations are well-maintained, and leading by example to create positive interactions with guests and team members.
HospitalityHotelReal EstateTravel
Responsibilities
Guest communication — you will coordinate all guest communication on behalf of the company. Answer incoming reservation calls and in-stay guest service calls as quickly as possible
Reply to all chat messages and emails in a timely manner, including customer service, reservation inquires, and web bookings
Assist customers with general inquiries, the booking process, the arrival process, remote check-ins, issue resolution and local recommendations
Enter work orders and communicate with other team members, departments, and service partners as necessary
During evening hours and on weekends, as necessary, assist guests with remote check-in and emergencies (primarily handled remotely)
Other duties as assigned
Qualification
Required
You must be a current resident of the Key West, FL area to be considered for this position
Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
Must have reliable transportation with the ability to travel around the market
Availability to work Sunday through Saturday, early mornings and evenings as needed
May be required to travel to other markets in Central Florida
Professional in all forms of communications such as email, phone calls, chat, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Fluent in English
Benefits
Full benefits package including health, dental, vision, and short & long term disability coverage
401(k) Plan with discretionary match
Paid Time Off Policy
Company
Brightwild
Brightwild is a travel platform connecting people in real life through personalized experiences and standout stays.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Billy Spottswood
Chief Executive Officer
Recent News
2024-05-12
2024-03-06
Company data provided by crunchbase