Apply on Employer Site

Novita AI · 4 months ago

Solutions Engineer (AI Cloud Infrastructure)

San Francisco

Full-time

Onsite

Mid, Senior Level

5+ years exp

Novita-ai is a high-growth global AI cloud infrastructure provider at the forefront of the artificial intelligence revolution. As a Solutions Engineer, you will serve as the primary technical leader and trusted advisor for customers, partnering closely with the sales team to design and implement effective AI-driven solutions.

AI InfrastructureArtificial Intelligence (AI)Cloud InfrastructureInformation Technology

Responsibilities

Technical Discovery & Solution Design: Partner with Account Executives to deeply understand customer needs, technical requirements, and business objectives. Architect elegant and effective solutions leveraging our AI infra stack (Model APIs, GPU Instances, Serverless)

Product Demonstration & Proof of Concept (POC): Lead compelling, customized product demonstrations and hands-on workshops. Design, manage, and execute successful POCs, proving the value and performance of our platform in the customer's environment

Technical Evangelism & Trusted Advisory: Articulate the value proposition of our platform to both technical and non-technical audiences, from engineers to C-level executives. Become the go-to expert for customers on AI infrastructure best practices

Sales Enablement & Market Feedback Loop: Create and maintain technical sales collateral, including whitepapers, best practice guides, and demo scripts. Act as the voice of the customer, channeling critical feedback from the field to our Product and Engineering teams to influence the product roadmap

Onboarding & Implementation Guidance: Ensure a smooth post-sales transition by providing initial onboarding support and architectural guidance, setting customers up for long-term success

Qualification

Public Cloud PlatformsAI/ML ConceptsProgramming (Python/Go)Customer EngagementTechnical CommunicationEmpathyFluent in MandarinProblem SolvingSelf-Starter

Required

5+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, or Customer Engineer, preferably within a public cloud, SaaS, or AI/ML company

Strong hands-on experience with public cloud platforms (AWS, GCP, Azure)

Solid understanding of the AI/ML landscape, including concepts like LLMs, deep learning frameworks (TensorFlow, PyTorch), and the GPU computing stack

You have a passion for solving complex technical problems and a proven ability to build and deploy applications

Exceptional Communicator

Customer-Obsessed & Commercially-Minded

Self-Starter