Jotform · 3 hours ago
Enterprise Frontline Support
San Francisco Bay Area
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $85K/yrJotform is a bootstrapped SaaS company based in San Francisco that helps organizations automate workflows and data collection. They are seeking an Enterprise Frontline Support Representative to provide diagnostic support and technical expertise to customers, ensuring continuous operations and high customer satisfaction.
Business Process Automation (BPA)E-SignatureInformation TechnologyProductivity ToolsSaaSSoftware
No H1B
Responsibilities
Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction
Utilize our support ticketing system; respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion
Provide accurate and timely support by documenting all issues and resolutions
Maintain communications with customers during the problem resolution process
Act as a Customer-facing subject matter expert
Qualification
Required
Solid HTML / CSS background is needed to help customers in building and designing forms
Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds
You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms
A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds
Track record of supporting customers with a SaaS or IaaS product is preferred
English fluency is required
Customer facing skills combined with excellent verbal and written communication skills
Ability to work with little to no supervision
Open to criticism and a team player
Adaptable, flexible and commercially aware
Excellent organizational skills with the ability to prioritize and manage
Preferred
Track record of supporting customers with a SaaS or IaaS product is preferred
Benefits
Company paid Commuter Benefits
Employer-sponsored medical, dental, vision, AD&D, and LTD insurance
401(k) with 4% company match
FSA
10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year
Professional development stipend after one year of employment
Company
Jotform
Jotform is a full-featured online form creator and survey maker that makes data collection and automation easier than ever before.
Founded in 2006
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Aytekin Tank
Founder and CEO
Ertuğrul Emre Ertekin
Chief Technology Officer (CTO)
Recent News
2025-12-22
2025-12-22
Company data provided by crunchbase