Hillsboro Health (Hillsboro Area Hospital) · 4 months ago
Patient Financial Services Specialist
Hillsboro, IL
Full-time
Onsite
Entry, Mid Level
$18.90/hr - $28.35/hr
2+ years expHillsboro Health is a healthcare organization seeking a Patient Financial Services Specialist to support the financial experience of patients. This role involves direct patient interaction, accurate billing processes, and financial counseling to help patients understand and manage their financial responsibilities.
Health CareHospitalProfessional ServicesRehabilitation
Responsibilities
Provide exceptional customer service via phone, email, and in-person interactions regarding billing inquiries, account balances, and payment options
Educate patients about insurance coverage, out-of-pocket responsibilities, and available financial assistance programs
Evaluate patients’ financial situation to determine eligibility for payment plans or financial assistance in accordance with organizational policies
Meet with patients to review bills, assist with financial assistance applications, and establish payment plans in accordance with policy
Conduct follow-up communications to collect documentation and complete financial aid processes
Respond promptly to inquiries or correspondence from patients
Analyze patient accounts for billing accuracy and ensure proper application of insurance payments and patient responsibility
Document all account activity, communications, and financial arrangements accurately in the billing system
Review credit balances and reconcile multiple accounts when applicable
Collaborate with billing and insurance teams to support seamless patient financial experiences
Uphold patient confidentiality and comply with HIPAA and all applicable federal, state, and organizational regulations
Maintain knowledge of hospital and departmental policies and procedures, including corporate compliance
Promote a work environment consistent with the mission, vision, and values of the organization
Report compliance concerns appropriately and participate in training sessions as required
Strong understanding of health insurance plans, billing processes, financial assistance programs, and regulatory guidelines
Excellent communication skills with the ability to explain complex financial information in a clear, respectful, and empathetic manner
Highly organized and detail-oriented; able to prioritize tasks and work independently with minimal supervision
Bilingual skills are a plus
Ability to work under pressure, meet deadlines, and adapt to changing priorities
Qualification
Required
High school diploma or equivalent required
Minimum of 2 years' experience in medical billing, hospital insurance procedures, financial counseling, or patient accounts in a healthcare setting
Proficiency with billing systems, EHR platforms, and Microsoft Office applications
Preferred
Associate or bachelor's degree in healthcare administration, finance, or related field preferred
Bilingual skills are a plus
Company
Hillsboro Health (Hillsboro Area Hospital)
Hillsboro Health, formerly Hillsboro Area Hospital, is a local, independent health care organization comprised of a 25-bed, not-for-profit, critical access hospital that provides inpatient, outpatient, and emergency services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Alexander
Chief Executive Officer
Company data provided by crunchbase