Senior Business Analyst - Digital Products jobs in United States
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United Airlines · 4 months ago

Senior Business Analyst - Digital Products

positionUnited States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

United Airlines is a leading airline company that prioritizes customer care through its Customer Contact Center team. They are seeking a Senior Business Analyst to perform business analysis tasks for customer-facing digital products, collaborating with various teams in an Agile environment to ensure the delivery of high-quality features that align with product goals.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel
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Responsibilities

Translates high level requirements into detailed level requirements (user stories) to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value
Manages a story backlog to ensure readiness of user stories for the upcoming sprint
Facilitates agile rituals such as inception, iteration and story kickoff, estimation sessions, and help to keep team up to date with changes in priorities and to be available to answer questions quickly
Analyzes data to ensure features are aligned with product goals/objectives and delivering the most business value
Creates acceptance criteria that is clear, concise and actionable
Works with User Experience (UX) analysts to ensure prototypes convey story intent
Works with Dev and QA to understand the boundaries of any given story
Contributes to overall definition of strategy and scope, including working with business stakeholders to understand ‘why’ we are working on something before development begins
Identifies opportunities for improvement across product, process and team
Mentors other BAs in the organization in order to build skills

Qualification

Ecommerce experienceAgile/Scrum experienceAirline information systemsAirline management principlesProblem-solving skillsCommunication skillsDecision-making skillsMentoring skills

Required

Bachelor's Degree
3-4 years Ecommerce experience
Ability to understand, communicate and engage effectively with multiple stakeholders and interactions
Strong problem-solving, listening, written and verbal communication, and decision-making skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Preferred

1-2 Agile/Scrum experience
Detailed knowledge of airline information systems
Understanding broad principles of airline management and eCommerce
Prior experience in Airport Operations, eCommerce, product development is strongly preferred but not required

Company

United Airlines

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United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
dateFounded in 1926
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
https://www.united.com

Funding

Current Stage
Public Company
Total Funding
unknown
2006-01-25IPO

Leadership Team

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Mike Leskinen
EVP, Chief Financial Officer
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Deneen DeFiore
Vice President & Chief Information Security Officer
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Company data provided by crunchbase