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Unlayer (YC W22) · 4 months ago

Developer Advocate

United States

Full-time

Remote

Mid Level

3+ years exp

Unlayer is a leading SaaS company specializing in email, landing page, and document design tools and solutions. We are seeking a passionate and skilled Developer Advocate to join our growing team, where you will bridge the gap between our product development team and our developer community by creating documentation, engaging with users, and delivering presentations.

Developer PlatformEmailInformation TechnologySoftwareWeb Design

Responsibilities

Create and maintain technical documentation, tutorials, and sample code for Unlayer's APIs and SDK

Engage with the developer community through forums, social media, and events to promote Unlayer's products and gather feedback

Develop and deliver technical presentations, workshops, and webinars to educate internal teams and developers on Unlayer's capabilities

Collaborate with the product team to incorporate developer feedback into future product roadmaps

Assist in troubleshooting and resolving developer issues

Diagnose and troubleshoot software issues reported by internal teams and customers, including but not limited to user interface problems, integration issues, and API errors

Provide clear and concise instructions to coworkers and customers on how to resolve technical issues, both independently and through guided troubleshooting sessions

Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements

Develop and maintain technical documentation, knowledge base articles, and FAQs to empower coworkers and customers to self-serve and reduce support inquiries

Qualification

Software developmentHTMLCSSJavascriptPublic speakingEmail designDeveloper advocacyPassion for developer toolsSupport softwareProblem-solvingCommunication skillsAttention to detail

Required

3+ years of experience in software development, preferably in web technologies

Advanced understanding of HTML, CSS, Javascript & SDK

Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users

Ability to remain calm and professional in challenging situations

Strong problem-solving skills and attention to detail

Experience with public speaking and presenting technical concepts to diverse audiences

Passion for developer tools and email marketing technologies

Must be able to work EST or CST hours

Preferred

Associate's or bachelor's degree in Computer Science, Information Technology, or related field

Experience with email design and development

Understanding of Vanilla JS, Vue, Angular and React a plus

Previous experience in a developer relations or advocacy role

Contributions to open-source projects

Familiarity with customer support software (ie: Intercom) and ticketing systems is a plus

Company

Unlayer (YC W22)

Empowering Teams to Build Better Content, Faster — Without Writing a Line of Code Unlayer is the embeddable content builder powering emails, landing pages, documents, and popups inside modern SaaS platforms.

Founded in 2016

San Francisco, California, USA

11-50 employees