Amazon · 2 weeks ago
Software Development Engineer II- Amazon Customer Service, Amazon Customer Service
Seattle, WA
Full-time
Onsite
Mid Level
$129K/yr - $224K/yr
3+ years expAmazon is seeking talented Software Development Engineers who are passionate about creating customer-obsessed solutions that impact millions of customers globally. The role involves designing and developing scalable software solutions to enhance the customer service experience while leading technical initiatives and mentoring junior engineers.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Design and develop scalable, high-performance software solutions that optimize the customer service experience and reduce customer effort
Lead technical initiatives that support our CSAs in solving complex customer problems with precision and confidence
Build systems that enable data-driven decision making while maintaining the highest standards of customer data protection and privacy
Create and implement solutions that empower CSAs to exercise good judgment while providing consistent, reliable customer support
Collaborate with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries
Develop and maintain monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths
Partner with cross-functional teams to root cause customer experience defects and implement systematic fixes
Mentor junior engineers while fostering a culture of customer obsession and technical excellence
Build and maintain tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale
Participate in on-call rotations to ensure our systems maintain high availability and reliability, treating every customer issue with urgency
Qualification
Required
3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language
Preferred
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-08
Company data provided by crunchbase