Info Origin Inc. ยท 4 months ago
6008 Help Desk Analyst Mid-App Support
Durham, NC
Contract
Onsite
Mid Level
$25.38/hr - $30.56/hr
3+ years expInfoorigin inc is seeking an Application/Production Support Help Desk Analyst to assist with production support analysis and resolution of provider issues. The role involves supporting the application by working with outside customers/service providers, diagnosing root causes of issues, and collaborating with various teams to troubleshoot and resolve complex problems.
Information ServicesInformation TechnologySoftware
Responsibilities
Assist with production support analysis and resolution of provider issues
Support the application by assisting outside customers/service providers who are accessing the system
Act as a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues
Diagnose the root cause and resolve isolated issues or escalate provider issues to development staff
Work closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence
Replicate, isolate and identify a root cause while providing workarounds and testing, fixes, and patches
Assist with setup of staging or test environments
Recommend product and process improvement strategies based on perceived trends or patterns in field issues
Act as a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests
Qualification
Required
Experience and knowledge of browser-based applications. Required 3 Years
Experience researching, analyzing and interpreting automated system problems. Required 5 Years
Experience working in a Application/Production Support based (not hardware) help desk environment. Required 3 Years
Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. Required
Preferred
Working knowledge of social services and subsidized Child Care / Providers. Desired 3 Years
Broad knowledge of the NC FAST application and functionality. Desired 3 Years
Experience writing and running SQL queries. Highly desired 5 Years
Company
Info Origin Inc.
Info Origin is a global provider of information technology consulting, application development and software engineering services.
51-200 employees
H1B Sponsorship
Info Origin Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (4)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
A
Ashish kumar Chauhan
Co-Founder and President
Company data provided by crunchbase