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NAPA Auto Parts · 4 months ago

Sr Field Services Support

Salisbury, NC, USA

Full-time

Onsite

Senior Level

5+ years exp

NAPA Auto Parts is a leading provider of automotive parts and services, and they are seeking a Sr Field Services Support professional. The role involves providing on-site installation support, troubleshooting, and repair of complex equipment and systems, while also instructing customers on operation and maintenance.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems

Interprets customers' needs and clarifies the responsibility for problem resolution

Performs feasibility and approves operational quality of system equipment

Provides on-site technical product support and service to customers

Provides customers assistance with the operation and maintenance of the system

Serves as Motion's liaison with customer on administrative and technical matters for assigned projects

May mentor lower-level employees

Performs other duties as assigned

Qualification

MaintenanceReliabilityCritical thinkingProblem solvingTechnical product supportProfessional demeanorResource managementTravel budget managementCommunication skills

Required

Typically requires an associate degree and five (5) or more years of related experience or an equivalent combination

Maintenance and reliability background

Ability to work independently

Strong critical thinking and problem solving ability

Strong communication skills required

Ability to maintain a professional demeanor in a stressful situation

Ability to manage contract location resources

Ability to manage travel budget

More than 50% travel required

Push/pull up to 100 pounds

Lift/carry up to 100 pounds

Lift bulky objects

Preferred

Excellent driving record preferred

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Effingham, Illinois, USA

10001+ employees