NEOGOV · 5 months ago
Technical Support Specialist I
Bangor, ME
Full-time
Onsite
Entry Level
$18.96/hr - $22.55/hr
2+ years expNEOGOV is a part of Husson University, and they are seeking a Technical Support Specialist I to provide essential on-site technical support to faculty, staff, and students. The role involves troubleshooting, diagnosing, and resolving IT issues, while also assisting in the installation and configuration of end-user systems.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides first-level troubleshooting assistance & technical support to the University community. Must have the ability to communicate clearly and professionally in all mediums (email, written, over the phone, and face to face)
As a member of the Information Technology staff, responds remotely or in person to student, faculty, and staff requests for assistance. Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users, and recommends and implements corrective solutions
Provides supervision, training, and technical guidance to work study students assisting the department
Typical hours for the position are 7:30AM to 4:30PM and includes a rotation of “after-hours” support with other IT team members from Monday to Friday. Other peak periods include new semesters and registration which may require weekend hours. This will be at the discretion of the IT Technical Support Manager
Installs, configures tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels. Collaborates with other members of the IT department to ensure efficient operation of the College’s desktop computing environment
Develops and maintains an inventory of all computers, monitors, keyboards, hard drives, modems, network cards, and other components and equipment
Maintains up-to-date expertise in the operation and application of the University’s standard software and hardware, and a working knowledge of a wide variety of commonly used hardware and software, and industry best practices
Accurately documents instances of desktop equipment or component failure, repair, installation, and removal
Understands and adheres to safe, ethical, and secure data handling standards for all relevant digital and analog data
Conducts research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase
Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs
Contacts software vendors to obtain specifications, pricing, and other purchase-related information needed to guide departments in their selection of software. May assist in negotiating site license and coordinate volume purchase arrangements for standard College software and hardware purchases
Contacts hardware vendors to obtain warranty support. May perform hardware warranty support on university owned desktops, laptops, printers, and other devices based on industry best practices and vendor-provided requirements and guidelines
Acquires and maintains relevant industry certifications
Performs other related duties as required to accomplish the objective of the position
Qualification
Required
Requires special technical knowledge of the techniques and procedures of software and hardware support for multiple users
Must understand the installation, configuration and troubleshooting processes for software, hardware, and peripheral devices
Knowledge of how to assemble and disassemble personal computer components
Requires extensive experience with personal computer equipment
Must have advanced computer word processing, spreadsheet, database, Mac and Windows skills
Requires sufficient analytical skills to assess problems or unusual situations and develop solutions
The position requires an AA/AS degree in computer-related field plus two years of relevant experience; a BA/BS degree in computer science or related discipline, or the combination of education and experience that enables performance of all aspects of the position
Strong customer service and troubleshooting skills, showing empathy while actively listening to user concerns and maintaining a positive attitude
Ability to communicate technical information, both verbal and written, to a wide range of end-users, with a focus on clear documentation of the end user's situation and troubleshooting/ resolution steps for the team to be informed
Strong client-facing and communication skills to be used in person, via written word, and over the telephone
Advanced troubleshooting and multi-tasking skills
Windows, Mac OS, Google Apps, and MS Office
Active Directory
Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP, and VPN
File server knowledge
Experience with desktop anti-virus software and configuration
Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases, and remote control
Benefits
Comprehensive benefits package
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase