RA Capital Management ยท 4 months ago
Application Support Specialist
Boston, MA
Full-time
Hybrid
Entry Level
2+ years expRA Capital is a leading provider of capital and services to innovators in the world, focusing on improving human health and planetary health. They are seeking an Application Support Specialist to provide essential support for their internal applications, particularly the Research Management System, ensuring smooth operations and user satisfaction.
BiotechnologyFinanceFinancial ServicesLife ScienceMedical
No H1B
Responsibilities
Manage user account lifecycle including creation, modification, and deactivation of user accounts
Process user requests for company page deletions, merges, and other data management tasks
Provide first-level technical support for users in person and via email, Slack, and ticketing system
Troubleshoot and resolve common user issues and system problems
Maintain user permissions and access controls according to organizational policies
Generate and distribute system reports as requested
Monitor system performance and alert appropriate teams to potential issues
Document support processes and maintain knowledge base articles
Assist users with system navigation, feature usage, and best practices
Escalate complex technical issues to development teams when necessary
Participate in system testing for new features and updates
Support user training sessions and create user guides as needed
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Business or related field
2+ years of experience in application support, help desk, or customer service role
Strong problem-solving skills and attention to detail
Excellent customer service and communication skills
Comfortable working with databases and web-based applications
Basic understanding of user account management and permissions
Proficiency in Microsoft Office Suite and ticketing systems (JIRA/Confluence)
Ability to work independently and manage multiple tasks simultaneously
Patient and helpful demeanor when working with users of varying technical skill levels
Must be based in Boston with the ability to work in our downtown office on a hybrid schedule
Must be authorized to work in the United States without sponsorship
Preferred
Experience supporting research management or academic systems
Basic SQL knowledge for data queries and reporting
Familiarity with Active Directory or similar user management systems
Experience with CRM or similar business applications
Knowledge of ITIL or other service management frameworks
Understanding of data privacy and security best practices
Experience creating user documentation and training materials
Company
RA Capital Management
RA Capital Management is an investment advisor specializing in the life-sciences and drug development sectors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Levin
Partner and Managing Director
Jake Simson
Partner
Recent News
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