City Colleges of Chicago · 4 months ago
College Work Study- Information Tech (00010880)
Chicago, IL
Internship
Onsite
Intern
$17/hr - $17/hrCity Colleges of Chicago (CCC) is the largest community college system in Illinois, providing access to quality education for over 70,000 students annually. They are seeking a Federal Work-Study student for the Office of Information Technology to assist with user support and administrative duties while gaining experience in their field. This role involves serving as a point of contact for technical issues, managing helpdesk tickets, and supporting various IT-related tasks.
AlumniCommunitiesE-LearningEducationHigher Education
No H1B
Responsibilities
Serve as the initial point of contact for staff and students experiencing technical issues, both in person and over the phone
Greet faculty, staff, and students visiting the office and notify IT staff of their arrival
Log and track support helpdesk tickets and calls and escalate emergencies to senior staff
Assist with the setup, testing, and troubleshooting of audio/visual equipment in conference rooms, classrooms, and meeting spaces
Assist with clerical tasks, including data entry and organizing inventory and office supplies
Assist with project-based tasks like software and hardware rollouts, inventory management, and equipment deployment preparation
Adheres to the City Colleges of Chicago Customer Services Excellence Standards
Perform other duties as assigned
Qualification
Required
Applicants must be 16 years or older, have work permit consent, and eligible to work in the United States
Applicants must be actively attending one of the City Colleges of Chicago
Applicants must be enrolled in a minimum of 6 credit semester hours
Applicants must be pursuing an approved educational credential, degree, or certificate
Applicants must have and maintain a minimum cumulative 2.0 GPA (waived for first semester new students)
Applicants must be in 'good standing' – no City Colleges of Chicago academic restrictions
Applicants must not be current Full or Part-time employees of the City Colleges of Chicago
High School Diploma required or actively pursuing a GED at the City Colleges of Chicago
Knowledge of City Colleges of Chicago
Technical Skills: Have a basic understanding of computers
Excellent oral communication skills
Excellent customer service skills
Promotes a positive role model and favorable public image as City Colleges of Chicago representative
Adheres to the City Colleges of Chicago Customer Services Excellence Standards
Reliable, punctual, responsible committed to the job, some computer knowledge
Company
City Colleges of Chicago
City Colleges of Chicago is a school.
Founded in 1911
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.6MKey Investors
U.S. Department of Education
2023-01-20Grant· $0.6M
Leadership Team
CM Winters
Assistant Professor & Department Chairperson
Recent News
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