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iPostal1 · 4 months ago

Customer Service Representative - Phones and Chat - Richmond, VA

Richmond, VA

Full-time

Onsite

New Grad, Entry Level

iPostal1 is an established leader in the digital mailbox industry, experiencing significant growth and seeking new team members. The Customer Service Representative will support customers via phone, chat, and email, providing assistance and ensuring a positive experience.

Information TechnologyInternet

Responsibilities

Answer inbound calls from customers in a prompt and professional manner

Identify the type of assistance needed

Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

Manage customer expectations

Actively engage customers in on-line chat context

Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc

Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting