Apply on Employer Site

The Farmer's Dog · 4 months ago

Customer Experience Associate, Nashville

Nashville, Tennessee, United States

Full-time

Onsite

New Grad, Entry Level

The Farmer's Dog is dedicated to transforming pet health through innovative pet food solutions. They are seeking a Customer Experience Associate to provide exceptional service to customers via phone, email, and text, ensuring their inquiries are resolved with empathy and efficiency.

Consumer GoodsE-CommerceFood and BeveragePersonalizationPetSubscription Service

Responsibilities

Deliver exceptional customer service through inbound phone contacts, email, text and chat

Resolve customer issues with a high degree of empathy while building value in our products

Respond to customers in a timely manner with thorough and accurate information

Document customer interactions in our contact management system and CRM so that we understand how to improve the customer experience

Work independently with customers but also be able to share information about these conversations with your colleagues, e.g. People Leads/Managers and Cross-Functional Leads

Comply with all company and department policies and procedures

Qualification

Customer serviceEmpathyCRM proficiencySpanish languageResilienceInterpersonal skillsOrganizational skillsFlexibilityAttention to detail

Required

Deliver exceptional customer service through inbound phone contacts, email, text and chat

Resolve customer issues with a high degree of empathy while building value in our products

Respond to customers in a timely manner with thorough and accurate information

Document customer interactions in our contact management system and CRM so that we understand how to improve the customer experience

Work independently with customers but also be able to share information about these conversations with your colleagues, e.g. People Leads/Managers and Cross-Functional Leads

Comply with all company and department policies and procedures

You provide service with a human touch to each and every customer you help

You are exceptionally comfortable speaking on the phone with customers

You are resilient. You've developed skills that allow you to overcome the daily challenges of a CX role

You're flexible and comfortable balancing multiple priorities when needed

You are proud of your ability to de-escalate unhappy customers and turn them into advocates

You pride yourself on your outstanding interpersonal and organizational skills

You thrive on going above and beyond for people and treating each customer conversation as unique

You operate with ownership, are a self-starter, and have a strong attention to detail

You keep a positive demeanor as you learn, grow, and develop in a new environment