Chase · 5 months ago
Digital Channels Middleware Platform Senior Product Associate
8181 Communications Pkwy Bldg F, Plano, TX, 75024, US
Full-time
Onsite
Mid, Senior Level
3+ years expChase is one of the world’s most innovative financial organizations, and they are seeking a Senior Product Associate in their Digital Channels Middleware Platforms team. This role focuses on product development and optimization, leveraging user research and metrics to enhance customer experiences and manage product delivery processes.
BankingFinancial Services
Responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Manages timelines and dependencies effectively while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Develops and maintains evergreen quarterly roadmaps and summary to ensure alignment with strategic goals and provide clear vision for product delivery
Coordinate and manage stakeholders to ensure smooth delivery of product features
Create presentations and documentation, including product feature release updates. Communicate with senior leadership and promote product features to align with strategic goals
Qualification
Required
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
3+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities. Good understanding of delivery and demonstrate implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Proven organizational skills with a high level of proactive, personal initiative, good work ethic, and ability to work independently and across functional teams
Excellent critical thinking and analytical skills. Excellent communication and interpersonal skills
Flexible, adaptable to shifting priorities; able to manage multiple tasks and projects in a fast-paced, results-driven environment. Customer focused with the ability to turn insights into action
Proven stakeholder management skills working across product, technology, agility, design and data teams to develop robust and timely product delivery plans and execution mechanisms within an agile framework. Good expertise and experience in working within an agile product delivery lifecycle
Preferred
Proficient knowledge of the product development life cycle, design, and data analytics
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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