IntelliPro · 5 months ago
Lab IT Support
Raritan, NJ
Full-time
Hybrid
Mid Level
$32/hr - $32/hrIntelliPro is a global leader in talent acquisition and HR solutions, committed to delivering unparalleled service to clients. The Lab IT Support role involves providing technical support for laboratory IT environments, ensuring connectivity, and managing equipment and software related inquiries.
ConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
Implement customer specified benchtop computing design and processes
Administer and assure connectivity of customer's Windows based platform
Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
Manage On-boarding, retirement and relocation of equipment
Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc
Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensure adherence to client's corporate policies through periodic reporting and compliance programs
Act as the technical support contact for instrument vendor
Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
Provide technical support for new system validations and change management efforts
Create and maintain a physical inventory of lab equipment, PC's, software and any other information specified by the client
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Act as client Liaison for software/hardware related inquiries
Participate in client team meetings
Provide support across all Enterprise practices as required
Act as the technical expert to handle escalations and be a mentor to junior team members
Provide back up to team leads as required
Demonstrate appropriate use of office equipment/software after training
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Qualification
Required
Excellent customer service skills complemented by an ability to listen to and interpret client requests
Ability to troubleshoot complex technology issues (Network and PC related)
Strong verbal and written communication skills
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs
Excellent analytical and problem-solving skills
Detail oriented and able to follow written documentation for task execution
Ability to multitask and support various groups of users
Preferred
Deskside IT experience /Help desk experience (troubleshooting)
Admin PC (Windows)
Flexibility to work various shifts/days
Benefits
Comprehensive benefits package
Company
IntelliPro
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC.
Founded in 2009
501-1000 employees
H1B Sponsorship
IntelliPro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (21)
2023 (33)
2022 (28)
2021 (34)
2020 (36)
Funding
Current Stage
Late StageLeadership Team
Yisu Jin
Founder & CEO
Recent News
2024-05-21
Built In San Francisco
2024-04-07
Built In San Francisco
2024-04-07
Company data provided by crunchbase