Hermès · 2 days ago
Floor Director, Boston
Boston, MA
Full-time
Onsite
Mid, Senior Level
$99K/yr - $120K/yr
3+ years expHermès is a luxury brand dedicated to craftsmanship and excellence, and they are seeking a Floor Director for their Boston Boutique. The role involves team leadership, managing sales volume, and ensuring excellent client service in a fast-paced environment.
Consumer GoodsFashionHome DecorJewelryLifestyleManufacturing
Responsibilities
Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service
Manage Métier merchandising for floor of responsibility
Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues
Fully responsible for bi-annual attendance and preparation for buy for corresponding areas of responsibility
Ensures visual standards are met
Monthly identification of a key Métier focus or a Standard of Service to focus on
Build contests, measurable selling campaigns or the like to bring about incremental improvement in business
Consistent communication with Managing Director and store management team
Weekly reporting and presenting business updates at Leadership meeting including sales to plan by total group and floor responsibility, team highlights, issues, etc
Able to conduct full analysis of business issues and opportunities effecting decided strategies onto the floors and with the teams
Coach staff for improved performance
Analyze productivity by Sales Associate and conduct Monthly Individual Productivity meetings coaching and setting goals for increased performance
Detailed client opportunities, selling by Métier performance, standards of service and goals should all be addressed on a monthly basis
Writes and delivers annual performance appraisals
Addresses all performance issues in a timely manner
Responsible for timely preparation of inventories and cycle counts, including partnering with Operations Director in the reconciliation of discrepancies
Qualification
Required
Minimum 3 years prior Store Management experience, or flagship Assistant Store Manager Experience
Previous buying experience relative to Floor responsibility
Individual Management of multi person teams
Prior reporting functions to Executive management and Merchant levels
Managing people and projects, a good team leader, and motivational mentor
Creativity within effective business management and growth
Detailed, diligent, thorough, reliable, effective time management skills are KEY to this position
Effective decision making skills
Proficient at presentations, store meetings, Commercial Director and Executive visits
Comfortable with calculations and formulas
Need to be a critical and creative thinker
Even tempered and ability to continuously multi-task
Managing stress and coaching through conflict when needed
Resolution on store issues by floor, and in total when manager on duty
Experience working with public and independently satisfy client requests
Prioritize tasks and communicate time sensitive information to appropriate parties
Keen eye to product and future trends needed for buying responsibility
Must be extremely professional and able to interact with all levels of management and the public
Travel required, 3-5 weeks annually to Paris
Preferred
Bachelor's Degree preferred
Working knowledge of Excel, Lotus Notes, Microsoft Office, Powerpoint (preferred)
Knowledge of French language helpful
Company
Hermès
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Wilfried Guerrand
Executive Vice President Métiers, IT & data
Recent News
The Motley Fool
2025-11-09
Company data provided by crunchbase