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American National Bank of Texas · 4 months ago

Fraud Specialist I

Terrell, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

American National Bank of Texas is seeking a Fraud Specialist I to monitor suspicious activity and identify fraudulent transactions to mitigate loss. The role involves researching potential customer fraud, communicating with customers, and conducting preliminary analyses of flagged transactions.

BankingFinancial ServicesMortgage

Culture & Values

Responsibilities

Research and analyze potential customer fraud

Escalate identified fraud to Investigator for confirmed fraud, legal action, or law enforcement assistance

Conduct preliminary analysis into flagged transactions presented through various fraud tools and documenting findings accurately

Effective communicate with customers and employees conducting preliminary analysis of potential fraud events

Manage high-pressure situations with composure, making informed decisions to protect customers and bank interests

Provide empathetic support to fraud victims, guiding, and assisting when needed

Contact customers to verify account activity and work with management to determine appropriate next steps when necessary

This role is responsible for basic fraud transaction analysis

Qualification

Fraud analysisMicrosoft ExcelMicrosoft WordCustomer communicationBilingual (English/Spanish)

Required

High School diploma or GED; Associate's preferred

0-2 years bank operational experience

Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills, must be able to do simple math and carry out written instructions

Work occasionally requires more than 40 hours per week to perform the essential functions of the position

Lifting in an office setting may be required up to 30lbs