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NAPA Auto Parts · 4 months ago

Sr Computer Operator

Birmingham, AL, USA

Full-time

Onsite

Mid, Senior Level

5+ years exp

NAPA Auto Parts is a leading automotive parts supplier, and they are seeking a Data Center Specialist III to provide high-level customer service in monitoring and controlling multi-platform resolution. The role involves maintaining uptime of facilities, assisting junior operators, and ensuring efficient operation of the computer/data center.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Supports hardware and software installation, configuration, operation, and ongoing maintenance of the computer/data center

Operates, monitors, and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes

Executes, monitors, and prints scheduled and special request batch jobs and monitors for abends and timely completion

Monitors core system platforms looking for slow performance or other system related problems

Enters "Request for Service" for each batch job abend and escalates to IT on call if needed

Executes ‘scripts’ to monitor for service availability and proactive mainframe and AS/400 console monitoring for identifying, responding to, and escalating exceptions

Monitors environmental controls system (Site Scan) for exceptions

Recommends workflow improvements

Ensures hardware issues are identified and reported to the vendor

Incorporates batch request jobs into the production schedule

May mentor lower level employees

May also assist with cabling, racking and server installations

Performs other duties as assigned

Qualification

Customer serviceJCL/JES CommandsSystem restart proceduresMulti-platform resolutionHigh-pressure environmentProblem diagnosisMonitoringconsoleHigh-speed laser printerLeadership skillsAttention to detail

Required

Typically requires a high school diploma or GED and five (5) or more years of experience

Ability to multitask when given complex problems that require more urgent attention

Skilled and experienced in customer service

Skilled in diagnosing problems and escalating issues if needed

Remaining calm in high-pressure environments

Ability to do foundational JCL/JES Commands

Ability to do system restart procedures

Reliability, organization, and attention to detail required

Excellent leadership skills

Understanding of overall department workflow with the ability to work alone to resolve almost all issues

Ability to follow step-by-step logical instructions

Ability to monitor master console for messages and alerts

Ability to work with print via a high-speed laser printer

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Effingham, Illinois, USA

10001+ employees