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Charlie Health · 8 hours ago

Debt Collector Associate

Nashville, TN

Full-time

Hybrid

Entry Level

2+ years exp

Charlie Health is a rapidly growing organization focused on providing personalized, virtual care for mental health and substance use disorders. The Debt Collector Associate will manage patient balances and be the direct line of communication regarding outstanding balances, ensuring a clean and efficient collections process.

Health Care

Responsibilities

Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed

Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements

Initiate collection calls to patients or their families to collect outstanding balances

Handle large volume of inbound calls regarding outstanding balances and invoices

Arranging payments, or setting up payment plans, of outstanding balances

Provide daily/weekly updates to leadership on collections status

Manage large volumes of patient accounts each week

Processing invoice and credit requests in accordance with collections guidelines

Timely response to inquiries received from other departments associated with patients care

Navigate and gather data from various internal sources to ensure proper balances collected

Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place

Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Qualification

Medical billing practicesNo Surprises Collections ActMathematics skillsOrganizational skillsAttention to detailsCustomer service experienceHealth care administrative experienceCommunication skills