JMARK - IT Support and IT Services · 4 months ago
Client Relationship Manager III (CRMIII)
Springfield, MO
Full-time
Onsite
Mid, Senior Level
5+ years expJMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. As a Client Relationship Manager III (CRM III), you will serve as a trusted technology consultant, leading client engagements and translating business needs into technology strategies. This role involves building relationships, managing renewals, and guiding clients through technology lifecycle planning to ensure their success with JMARK's solutions.
Information TechnologySoftware
Responsibilities
Demonstrate expert knowledge of JMARK’s Optimized Solution Stack (JOSS) and ensure alignment across client environments
Assess client technology needs and architect solutions in collaboration with JMARK’s Solutions Architects and Service Teams
Effectively communicate scopes of work and technical requirements to both technical and non-technical audiences
Act as a strategic advisor, guiding clients toward 100% JOSS compliance and long-term technology health
Build and maintain consultative, trust-based relationships with clients
Lead Quarterly Business Reviews (QBRs) with executives and decision makers, capturing goals and aligning them with strategic technology roadmaps
Drive agreement renewals, ensuring client retention and strong revenue outcomes
Partner fluidly with internal teams—including Business Development, Service, Projects, and Engineering—to deliver seamless client experiences
Navigate challenging conversations around budgets, priorities, and outcomes with professionalism and persuasiveness
Stay current on industry trends, vendor certifications, and emerging solutions
Participate in ongoing training, including mastery of the Sandler Selling System, to refine consultative sales and relationship skills
Strengthen leadership competencies such as strategic thinking, influence, and conflict management to support future growth opportunities
Qualification
Required
Minimum 5+ years in client relationship management, account management, or technical consulting, preferably in complex IT environments
Proven ability to assess client environments, design solutions, and collaborate on architecture that drives strategic outcomes
Exceptional written, verbal, and presentation skills; adept at engaging with C-level executives and technical stakeholders
Self-motivated, highly accountable, detail-oriented, and passionate about helping clients succeed
Works independently and within cross-functional teams with ease
Demonstrates influence, negotiation, and decision-making skills that indicate readiness for expanded responsibilities
Valid driver's license, reliable transportation, and the ability to travel as required
Company
JMARK - IT Support and IT Services
For over thirty years, JMARK has been providing innovative IT solutions to organizations of all sizes.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Douglas
Chief Executive Officer
Company data provided by crunchbase