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Index Exchange · 4 months ago

Senior Director, Account Management - Americas

New York, New York, United States

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$204K/yr - $276K/yr

10+ years exp

Index Exchange is a global advertising supply-side platform dedicated to maximizing the value of content for media owners. The Senior Director, Account Management – Americas will oversee regional strategy and execution for agency and marketer business, managing a team of account managers to ensure high service standards and client satisfaction.

AdvertisingAdvertising PlatformsDigital MediaEnterprise SoftwareInternet

Comp. & Benefits

Responsibilities

Managing assigned business for yourself and your team, ensuring alignment of their responsibilities of managing agency business

Setting the standards for delivering excellent customer service for the buyer account management function and ensuring the team is acting as the primary contacts for day-to-day customer needs in both a proactive and reactive fashion

Ensuring delivery on key customer objectives, initiatives and account plans

Supporting the team through frequent communication and upward feedback on wins and challenges. Knowing when to escalate challenges and roadblocks and providing solutions to problems faced

Collaborating with Americas Buyer Sales leadership to develop a market strategy on a quarterly basis that is communicated across the organization at all levels

Being accountable to revenue goals for the agency and marketer business on a regional level, and ensuring each member understands their targets, KPIs and measures of success on a quarterly basis

Leading team wide initiatives that focus on the core pillars of developing, coaching, and mentoring our people, improving and optimizing processes and maximizing growth

Performing operational tasks where needed – included regional performance monitoring and flagging troubleshooting/ escalations as needed, custom report creation and utilizing Salesforce to ensure the team is tracking and updating account information consistently and with accuracy

Leveraging skills in project management to lead and/or collaborate with other Services teams on strategic projects or initiatives – both internal and external, and managing these projects through to completion

Being an example of Index Exchange Values and leading the way for others to follow

Regional travel to connect with team members and clients will be expected

Qualification

Programmatic experienceManagement experienceOnline advertising knowledgeData-driven decision makingProject managementClient relationship managementSales collaborationFluency in EnglishTeam mentoring

Required

10+ years of programmatic experience. Preference for direct AdTech experience, but candidates with media sales experience will be considered

5+ years of management Experience, focused on mentorship and development of employees to see career success and team growth across multiple regions

A goal-oriented approach to your team. You are constantly seeking an opportunity to add value, build relationships, and deliver actionable insights that grow revenue for your team's clients

In-depth knowledge of the online advertising industry, including technology solutions, advertising/publisher and network business models, technical understanding of ad serving, media trading, RTB and/or related advertising technology

In-depth knowledge of the EMEA buy-side market is a plus

A proficiency in data-driven decision making

Project Management experience and ability to manage stakeholders towards an agreed goal

Native fluency in English is required