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Blanchard Valley Health System · 4 months ago

Communications Operator - Part Time, 1st Shift

Findlay, OH

Part-time

Onsite

Entry Level

2+ years exp

Blanchard Valley Health System is seeking a Communications Operator to efficiently manage telephone traffic and emergency alert systems. The role involves responding to calls, monitoring alarms, and ensuring a safe environment while maintaining patient confidentiality.

Health CareHospitalNursing and Residential Care

Responsibilities

Promptly responds, screens, directs traffic to appropriate area in a courteous and efficient manner. Uses multi-tasking skills to efficiently and effectively operate programs directly related to switchboard

Monitors all light and sound alarm signals. Responds in a timely, appropriate manner to activate signals. Dispatches appropriate repair or emergency response network

Provides on call services as requested

Complies with visiting restrictions within patient information guidelines

Assists in promoting a safe environment consistent with standards at BVHS

Attends and participates where / when requested in educational activities, in services, performance/process improvement, accreditation processes, and customer service/satisfaction

Responsible to turn in departmental documentation within established time frames

Qualification

Phone operation experienceEmergency response skillsKeyboard skillsMulti-tasking abilitiesInterpersonal skillsCommunication skillsCritical thinking skillsDecision-making skills

Required

High school graduate or GED equivalent

Accurate keyboard & records maintenance skills

Multi-tasks & timely response abilities

Minimum of two years' phone and office experience, preferably in a hospital or similar setting

Must be able to move about hospital and between workstations

Effective interpersonal skills

Must be able to input and retrieve information from computer

Must possess effective communication skills as they are the first point of contact for the caller

Must possess the ability to work in a high stress environment and exercise proper decision-making skills in pressure situations

Must work independent and possess critical thinking skills to effectively handle emergency calls – Suicidal, Code Blue, Disaster, Bomb Threats, etc

Requires 4-6 weeks of full time training on 1st, 2nd and 3rd shifts

Positive service-oriented interpersonal and communication skills required

Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status. Must be able to interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedure