Hadrian · 4 months ago
Customer Integration Engineer
Los Angeles
Full-time
Onsite
Mid Level
$140K/yr - $170K/yrHadrian is a company focused on revolutionizing American manufacturing through autonomous factories for the aerospace and defense industries. They are seeking a Customer Integration Engineer to facilitate seamless onboarding of new customers, ensuring their requirements are met through effective communication and collaboration across various teams.
AerospaceArtificial Intelligence (AI)Machinery ManufacturingManufacturingSupply Chain Management
No H1B
U.S. Citizen Only
Responsibilities
Conduct gap analyses between customer requirements and Hadrian’s manufacturing capabilities, identifying and resolving discrepancies
Define project scope and manage onboarding and operational programs from initiation through completion
Work cross-functionally with engineering, manufacturing, sales, and quality teams to close identified capability gaps
Serve as the primary technical point of contact for new customers throughout the onboarding lifecycle
Hold regular (weekly) sync meetings with customers to review progress, address concerns, and align on deliverables
Manage and communicate weekly open order reports to both internal stakeholders and customers
Act as the voice of the customer on the factory floor, ensuring alignment between customer needs and factory operations
Triage, escalate, and resolve issues as they arise to prevent disruption and ensure customer satisfaction
Make real-time decisions to unblock factory operations while balancing customer expectations and production constraints
Translate customer requests (e.g., PO expedites, revision changes, quantity updates) into clear and actionable factory tasks
Interpret and apply customer and industry quality specifications to ensure compliance throughout the production process
Support and facilitate customer audits and technical reviews as needed
Partner with the sales team during customer demos, onsite visits, and technical discussions to represent operational capabilities
Qualification
Required
Technically adept engineer who can bridge customer needs with Hadrian's manufacturing and software capabilities
Ability to conduct gap analyses between customer requirements and Hadrian's manufacturing capabilities, identifying and resolving discrepancies
Experience in defining project scope and managing onboarding and operational programs from initiation through completion
Ability to work cross-functionally with engineering, manufacturing, sales, and quality teams to close identified capability gaps
Experience serving as the primary technical point of contact for new customers throughout the onboarding lifecycle
Ability to hold regular (weekly) sync meetings with customers to review progress, address concerns, and align on deliverables
Experience managing and communicating weekly open order reports to both internal stakeholders and customers
Ability to act as the voice of the customer on the factory floor, ensuring alignment between customer needs and factory operations
Experience in triaging, escalating, and resolving issues as they arise to prevent disruption and ensure customer satisfaction
Ability to make real-time decisions to unblock factory operations while balancing customer expectations and production constraints
Experience translating customer requests (e.g., PO expedites, revision changes, quantity updates) into clear and actionable factory tasks
Ability to interpret and apply customer and industry quality specifications to ensure compliance throughout the production process
Experience supporting and facilitating customer audits and technical reviews as needed
Ability to partner with the sales team during customer demos, onsite visits, and technical discussions to represent operational capabilities
Strong internal communication skills
Strong customer facing communication skills
Project management skills
Cross functional collaboration skills
Decision making and prioritization skills
Proficient in reading engineering drawings
Indirect leadership skills
Basic understanding of CAD software
Presentation skills
Must be a U.S. citizen, lawful permanent resident of the U.S., or protected individual as defined by 8 U.S.C. 1324b(a)(3)
Preferred
Basic GD&T understanding
Understanding of quality systems
AS9100/customer audit experience
Benefits
100% coverage of medical, dental, vision, and life insurance plans for employees
401k
Relocation stipend if you’re moving from outside of LA
Flexible vacation policy
Company
Hadrian
Hadrian builds AI-powered automated factories that manufacture precision parts for defense, aerospace, and space industries.
Founded in 2020
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$607.81MKey Investors
Morgan Stanley
2025-12-30Series D· $131.31M
2025-07-17Series C· $110M
2025-07-17Debt Financing· $150M
Leadership Team
Chris Power
Founder & CEO
West Owens
Chief Financial Officer
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase