FVI School of Nursing and Technology ยท 4 months ago
Student Success Coach
Miramar, FL
Full-time
Onsite
Entry, Mid Level
$52K/yr - $60K/yr
2+ years expFVI School of Nursing and Technology is dedicated to supporting students in their educational journey, and they are seeking a Student Success Coach. The role involves proactively engaging with students to develop success plans, enhance retention, and assist in overcoming academic and non-academic challenges.
Higher Education
Responsibilities
Build and manage supportive, welcoming, and inclusive coaching relationships with our student body, primarily through synchronous phone communications, supported by email and text messaging and individual sessions as needed
Use empathy and deep listening skills to create space for students to explore and discover their goals and strengths
Help students navigate systems, plan, set goals, and create an environment for self-empowerment during their educational journey
Provide a judgment-free experience for students, recognizing each student as a whole person, and understanding their unique, diverse experiences and backgrounds as relevant and necessary to guide them toward their goals
Celebrate your students' successes, and honor their inevitable stumbles, giving them a person in their corner along the way
Manage the operational elements of the caseload in a consistent and effective manner
Create and maintain effective communication strategies for students to set personal, academic goals
Perform job and task analysis to document job requirements and objectives
Monitor student's progress and apply student success best practices to help students successfully complete courses during each term
Attend and report student progress as faculty and campus retention meetings
Function as a point of contact and build influential relationships with students , faculty and staff
Follow and embrace the Core Values and mission of the institution
Qualification
Required
A minimum of a bachelor's degree is preferred or related work experience
2+ years of experience in a role in which coaching, developing and building relationships, or supporting individual's one-on-one is a primary function
Experience in an environment where there is frequent change and a need to demonstrate and act with a sense of urgency
Experience in a contact center environment; deal with metrics, tools, systems, and accountability
Demonstrated critical thinking skills to solve problems, analyze trends and provide recommendations
Must be able to prioritize, manage and meet goals and deadlines
Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, Excel, PowerPoint, and other MS office products as needed
Ability to work independently with general supervision
Ability to meet prioritize and meet deadlines
Ability to demonstrate thorough, accurate and practical knowledge of their field or discipline
Ability to use effective communication skills, both oral and written, including presentations and effective listening skills
Ability to self-direct, self-paced, multi-task, and function well under pressure of deadlines and conflicting priorities in a fast-paced environment
Ability to collaborate with individuals at all levels of the organization
Ability to work collaboratively and maintain effective working relationships with others
Willingness to work a flexible schedule
Ability to travel/drive locally on a weekly, daily and/or on an as needed basis as well as occasional travel to other campuses or locations
Ability to communicate effectively in English, both orally and in writing
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Company
FVI School of Nursing and Technology
FVI School of Nursing and Technology is committed to providing you a quality education in a lifelong, rewarding career.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Denyse Antunes
Chief Operating Officer
Arnie Girnun
Chief Success Officer
Company data provided by crunchbase