True Zero Technologies ยท 4 months ago
Sr ServiceNow Engineer (R-00083)
United States
Full-time
Remote
Senior Level
5+ years expTrue Zero Technologies is a veteran-owned small business recognized for its commitment to enabling people and technology to enhance organizational outcomes. They are seeking a Senior ServiceNow Engineer to architect, design, deploy, and manage ServiceNow solutions, ensuring successful implementation and efficiency while maintaining platform stability and performance.
Information ServicesInformation Technology
Responsibilities
Experience architecting, designing, deploying, and managing of ServiceNow
Experienced within the ServiceNow CMDB (cloud based)
Knowledge of ITSM, Service Catalogs, Change Control/Change Management, HAM, and SAM for large scale enterprise customers with large distributed business units or state agencies
Integrating ServiceNow with other systems and mechanisms
Maintaining and upgrading the platform, including user management and system configurations
Identifying and resolving issues related to the platform through debugging &/or troubleshooting
Working with stakeholders to gather requirements, design solutions to ensure successful implementation and efficiency
Streamline documentation on system changes and configurations
Develop and execute test plans to ensure overall quality of ServiceNow solutions
Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps
Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities
Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices
Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services
Create and enhance business rules, UI policies, client scripts, and automation scripts to improve service efficiency and automate tasks within ServiceNow
Qualification
Required
5+ years of related experience
ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer and/or Certified Implementation Specialist
Strong understanding of ServiceNow modules (e.g., ITOM & ITSM) and other platform capabilities
Knowledgeable in applying ITIL best practices
Implementing and maintaining secure ServiceNow solutions
Familiarity with different types of testing, including functional and security testing
Proficiency in scripting languages like JavaScript and ServiceNow scripting
Familiarity with REST/SOAP and other integration mechanisms
Experience working in an Agile development environment
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Preferred
Certified System Administrator (CSA)
Certified Implementation Specialist
Certified Application Developer
ServiceNow Government Community Cloud (GCC) experience
Experience integrating ServiceNow with Tanium
Experience with ServiceNow SecOps/Enterprise Security
Benefits
Best in class medical coverage
100% of medical premiums covered by True Zero
Company wide new business incentive programs
Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
3 weeks of PTO starting + 11 Paid Holidays Annually
401k Program with 100% company match on the first 4%
Monthly reimbursement of Cell Phone and Home Internet costs
Paternity/Maternity Leave
Investment in training and certifications to broaden and deepen your technical skills
Company
True Zero Technologies
True Zero Technologies, a veteran-owned small business.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Carl Salzano
Chief Executive Officer
Jonathan Cooper
Chief Technology Officer
Recent News
Company data provided by crunchbase