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Canary Technologies · 4 months ago

Kiosk Implementation Specialist

New York, NY

Full-time

Hybrid

Mid Level

$95K/yr - $105K/yr

4+ years exp

Canary Technologies Corp is transforming the hospitality industry with its innovative AI-powered software, serving over 20,000 hotels worldwide. The Kiosk Implementation Specialist will lead on-site deployments, analyze hotel operations, and ensure the successful integration of kiosks in various hotel environments, directly impacting guest experiences.

Enterprise SoftwareHospitalityHotelProductivity Tools

Growth Opportunities

Responsibilities

Own and drive the end-to-end onboarding process for kiosk properties—from qualification through post-go-live support

Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions

Set up iPads, key encoders, and payment terminals for each hotel. Work closely with the PMS integrations team to meet this goal

Coordinate kiosk hardware logistics. In the interim (prior to finalizing a logistics vendor), own the shipping process including packaging, configuration validation, and delivery tracking

Travel to hotel properties for kiosk deployments, lead on-site setup, run test reservations, and ensure successful end-to-end check-in flow with live guests

Deliver hands-on training during onsite visits using our standard operating procedures (SOPs). Ensure hotel teams are confident in using and supporting the kiosk post-deployment

Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices (e.g., group blocks, multiple folios, routing rules, handling OTA virtual cards, night audit processes)

Document gaps, issues, and suggestions from the field. Work closely with Engineering and Product to translate hotel operations insights into actionable product improvements

Qualification

Opera PMS proficiencyHotel operations experienceKiosk deployment strategyHotel payment workflowsTraining hotel staffTechnical acumenPMS systemsHotel integrationsComfort with modern tech toolsCommunication skills

Required

4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager

Expert-level proficiency in Opera PMS as a power user with mastery of operations across all departments (front desk, housekeeping, accounting, reservations, night audit). You should be comfortable performing complex operations like managing shared reservations, setting up routing rules, handling multiple folios, processing refunds, and configuring rate codes

Deep understanding of hotel payment workflows is essential - including authorizations, settlements, deposit handling, and reconciliation processes

Experience handling the full spectrum of hotel scenarios including group blocks, room sharing, split payments, comp stays, day-use reservations, walk-ins, and complex corporate billing arrangements

Knowledge of hotel industry standards and brand requirements for guest check-in/check-out procedures, plus familiarity with common hotel integrations like key card systems, payment terminals, and channel managers

Comfortable adopting modern tech tools and workflows (Slack, Notion, documentation platforms) with the ability to communicate effectively with engineering and product teams

Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership

Ability to travel 40-50% of the time for on-site implementations

Preferred

Experience with other PMS systems (Maestro, Infor, StayNTouch, Synxis) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS)

Certification in Opera PMS or other hotel systems

Experience training hotel staff on new technology implementations

Benefits

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.