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City Colleges of Chicago · 4 months ago

Executive Director, Student Financial Services

Chicago, Illinois

Full-time

Onsite

Director/Executive

$93K/yr - $95K/yr

10+ years exp

City Colleges of Chicago is dedicated to providing accessible higher education and promoting socioeconomic mobility. The Executive Director of Student Financial Services is responsible for overseeing the administration of federal and state financial aid, ensuring compliance with regulations, and fostering an exceptional customer service environment for students. This role involves strategic planning, collaboration with various stakeholders, and leadership of financial aid operations to enhance student success.

AlumniCommunitiesE-LearningEducationHigher Education

Responsibilities

Supervises financial aid staff, both union and non-union, including hiring, training, performance monitoring, disciplinary action, and development

Develops, facilitates, implements, and monitors financial aid, internal and external scholarships, and veteran benefits policies and procedures in a manner that is compliant with federal and state regulations and City Colleges of Chicago policies

Collaborates with student services offices, faculty, and College and District administration to ensure the financial aid office’s complete alignment with institutional goals. Participates in annual planning and budgeting for the financial aid office

Collaborates with District to ensure academic programs are appropriately evaluated and submitted for approval for federal student aid and veteran’s benefits. Advises academic departments on program eligibility for Title IV financial aid programs

Develops and oversees financial aid presentations and workshops for current and prospective students, community-based organizations, and other CCC partners. Works strategically to build and strengthen relationships between the college and the community in order to encourage enrollment and increase retention

Oversees the processing of institutional and external scholarships including the coordination of the college scholarship committee, and review of applicant eligibility

Develops educational programs representing financial literacy and support services to provide internal and external stakeholders the financial capability to achieve educational goals, financial stability and long-term financial health

Cultivates mutually supportive relationships with various leaders in high schools, community-based organizations, and four-year institutions

Develops, refines, and executes strategies and processes pertaining to community outreach for financial literacy/education. Implements and improves community outreach and professional education efforts by serving as the central point of contact and executing outreach initiatives

Qualification

Financial aid complianceSupervisory experienceFinancial literacy educationCommunity outreachFinancial aid softwareCommunication skillsInterpersonal skillsLeadership skills

Required

Bachelor's Degree in Business, Finance, Higher Education Administration or a related field from an accredited college or university

Ten years of progressively responsible experience in business, financial aid, financial compliance, and community outreach, including a minimum of five years of supervisory experience

Expert knowledge of state and federal regulations that govern cash management, financial aid, and military and veteran educational benefits as well as resources available to ensure compliance with governmental and institutional standards

Proficient knowledge of software used to process financial aid and veteran benefits, including Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS), Student Aid Internet Gateway (SAIG), VA Once, Go Army Portal, FAA Access to Chicago Public Schools Online, and the E-App

Demonstrated experience with internal and external audits, including responding to findings and developing an improvement plan and appropriate controls to prevent repeat findings

Demonstrated excellent supervisory, administrative, communication, interpersonal and leadership skills

Experience employing varying styles, approaches, skills, and techniques that reflect an understanding and acceptance of the role of culture in a diverse, multicultural learning environment and workplace