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ECS Tuning · 4 months ago

Inside Sales Representative, On-Site Only

ECS Tuning

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $65K/yr

Enthusiast Auto Holdings (EAH) is a successful e-commerce company in the automotive aftermarket parts industry, seeking an Inside Sales Representative for ECS Tuning. The role involves driving sales growth through various communication channels while providing exceptional customer service and support.

AutomotiveLogistics

Responsibilities

Contact Center – In this role you will be responsible for handling all forms of communications with our customers who are seeking assistance to place an order, update an order, or seeking advice and/or recommendations. You will be responsible for providing customers with a solution that closely meets their needs and expectations

New Sales – In this role you will be responsible for driving sales/margin growth through actively closing every contact by actively asking for the sale

Social Media/Forum Engagement – In this role you will be responsible for communicating with customers on our social media platforms, driving customer engagement, and providing clear and effective communication with customers who are seeking advice/support

Order Maintenance – In this role you will be responsible for keeping all customers informed regarding updates with active orders. You will be responsible for updating order ETA’s by providing clear communication while offering solutions that would enable a more pleasant outcome for our customers

Team Player – In this role you must be a team player by supporting your immediate co-workers, as well as cross-functional teams. There will be times where the sales team is asked for assistance and cooperation in completing tasks, which you must be willing to participate in with a positive and up-beat attitude

Customer Focused – In this role you are required to keep the customer’s needs front and center, providing an overall positive relationship. All decisions and communications should be made with our values in mind

Qualification

Customer serviceSales skillsCommunication skillsData entryMulti-taskingProfessional phone etiquetteTyping speedCar enthusiastTeam playerProblem solvingTime management