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Omnicom Media Group · 23 hours ago

Senior Director, Business Operations

New York, NY

Full-time

Hybrid

Director/Executive

$120K/yr - $230K/yr

10+ years exp

Omnicom Media Group (OMG) is the media services division of Omnicom Group Inc., dedicated to delivering transformational experiences for clients and consumers. The Senior Director, Business Operations will lead operational capabilities and best practices across workflows, ensuring client business requirements are met and new clients are successfully onboarded.

Marketing & Advertising

Responsibilities

Help establish Business Operations role and community

Deployment of Quarterly Account Audit across client teams

Lead business transformations resulting from gap assessments

Successfully onboard new clients within 90 days or less

Oversight of other operational functions (Media and Finance) and priority initiatives

Set best practices for effective resource management & utilization

Oversight of One Workflow & Automation Implementation

Identify strategic operational process improvements through workflow definition, platform implementation & audit, and process engineering

Consult and confirm implementation governance and best practices, ensure training compliance across platforms

Ensure resources are mobilized and utilized in the optimum way in terms of productivity, with a view to maximizing strategic output and efficiencies for ongoing service delivery and exceeding client expectations across client teams

Confirm resource orchestration across departments (Planning, Investment, Marketing Science, Finance, Project Management, HR); escalate to Leadership resource constraints and talent requirements

Lead integration and connectivity between cross-functional teams (e.g. Planning, Integrated Investment, Marketing Science, Finance, Project Management) - inclusive of integration between onshore and offshore resources

Confirm operational best practices with Project Management, embedding media expertise into workflow definitions and project timelines (e.g. client and deliverable expectations, turnaround times, client escalations, client-facing deliverable consistency)

Audit process workflow and media enablement, platform implementation, and digital architectures

Deliver cost-savings and efficiencies with process refinement, offshoring, and automation , collaborating with Data Operations and Marketing Science

Deploy Omnicom toolsets and utilities to streamline operational workflow and client delivery (e.g. Omni, PlanIt, Microsoft Teams, Taxonomy Builder etc.), partner with discipline leads and L&D to confirm team edification across core utilities

Partner with Omni expeditors, confirming cross-department Omni edification, engagement, and utilization

Qualification

Business Operations LeadershipDigital Media KnowledgeProject ManagementClient OnboardingProcess ImprovementCommunicationProblem SolvingTeam Management