Procedure and Process Writer - Retail Operations jobs in United States
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F.N.B. Corporation · 4 months ago

Procedure and Process Writer - Retail Operations

positionPittsburgh, PA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date5+ years exp

F.N.B. Corporation is a financial institution committed to compliance and operational excellence. They are seeking a Procedure and Process Writer to develop, standardize, and maintain operational documentation within Retail Operations, collaborating with various teams to ensure alignment with regulatory expectations.

BankingFinanceFinancial Services

Responsibilities

Create and maintain comprehensive policies, standard operating procedures (SOPs), and process guides for enterprise-wide operational functions within Retail Operations
Partner with subject matter experts (SMEs) in Operations, Technology, Risk, and Compliance to gather requirements, validate content, and ensure documentation reflects current practices and controls
Support enterprise-wide initiatives to standardize documentation formats, naming conventions, and governance practices across business lines
Ensure documentation is audit-ready and aligned with internal control frameworks and external regulatory expectations (e.g., OCC, CFPB, FFIEC)
Maintain a centralized repository of documents, manage version control, and coordinate periodic reviews and updates in accordance with governance schedules
Performs other related duties and projects as assigned

Qualification

Banking operationsTechnical writingMS Word - Expert LevelMS Excel - Intermediate LevelAnalytical skillsMulti-taskCommunication skillsDetail-orientedOrganizational skillsInterpersonal skills

Required

BA or BS
5 years of job-related experience
MS Excel - Intermediate Level
Excellent organizational, analytical and interpersonal skills
Excellent communication skills, both written and verbal
Ability to work and multi-task in a fast paced environment
MS Word - Expert Level
Detail-oriented
AIB Courses/Certifications

Company

F.N.B. Corporation

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F.N.B. Corporation (NYSE: FNB) is a diversified financial services company headquartered in Pittsburgh, PA.
dateFounded in 1864
location
Hermitage, Pennsylvania, USA
people-size1001-5000 employees
web-link
https://www.fnb-online.com

Funding

Current Stage
Public Company
Total Funding
$500M
2024-12-04Post Ipo Debt· $500M
1986-09-12IPO

Leadership Team

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Brian Mancos
Director of Human Resources and Corporate Services
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Frank Schiraldi
Director of Corporate Strategy
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Recent News

Bizjournals.com Feed (2025-11-12 15:43:17)
F.N.B. tops $50 billion assets benchmark, CEO clarifies shift away from M&A
2026-01-22
Seattle TechFlash
F.N.B. hires Piper Sandler veteran as director of corporate strategy
2025-08-19
Seattle TechFlash
F.N.B. reshuffles leadership team as HR/corporate services director steps down
2025-07-30
Company data provided by crunchbase