D&M Leasing · 4 months ago
Client Retention Specialist
Dallas, TX
Full-time
Onsite
Entry Level
$30K/yr - $50K/yr
2+ years expD&M Auto Leasing is a growing company currently seeking a Client Retention Specialist to join their team. The role involves handling incoming inquiries, managing customer appointments, and maintaining a deep understanding of the company's product offerings while ensuring professionalism in all interactions.
AutomotiveLogistics
Responsibilities
Skillfully handle heavy incoming phone and online inquiries
High outbound phone work expectations for prospective clients
Record customer information and feedback in our specialized software system
Coordinate appointments and follow up with customers who missed appointments
Maintain an in-depth understanding of our product offerings
Always uphold strict confidentiality
Demonstrate professionalism and respect in all interactions, whether on the phone or online
Qualification
Required
2 years of transferrable experience required
Heavy call volume experience of outbound and inbound
Essential multitasking and stress management skills
A high sense of urgency and a commitment to making sound decisions
Effective time management to meet and exceed company metrics and goals
Self-motivated and independent, not discouraged by receiving no's on the phone
Preferred
Dealership experience preferred but not required
Benefits
Medical
Dental
Vision
401k matching
Opportunity for Career Growth
Ongoing training and development provided.
Company
D&M Leasing
D&M Leasing is an automotive company providing car and vehicle sourcing and leasing services to its customers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$75.3MKey Investors
Alaris Equity Partners
2021-12-06Private Equity· $4.5M
2021-12-06Debt Financing· $0.8M
2021-06-28Private Equity· $12M
Leadership Team
Darren Hasley
Chief Technology Officer
Kelly Strausser
Chief Operating Officer
Recent News
Company data provided by crunchbase