OFFTEC Jordan · 5 months ago
Financial Counselor
OneCity - Nashville
Full-time
Onsite
New Grad, Entry LevelOFFTEC Jordan is a leading organization in the healthcare sector, and they are seeking a Financial Counselor to support their revenue cycle efforts. This role focuses on assisting patients with self-pay accounts, explaining benefits, setting up payment plans, and ensuring effective communication to enhance customer service.
Business DevelopmentIT InfrastructureSoftwareSupply Chain Management
Responsibilities
Work the daily appointments - Open balances and print statements for front desk to collect at check-in
Meet face to face with patients regarding balances on their account
Explain patient benefits (Deductibles, Co-pays, & Co-insurance amounts)
Set up payment plans
Submit adjustment requests
Request patient refunds
Assist front desk with check-out
Pre-service collections ( Surgery deposit, ESI, & High Dollar Drugs)
Schedule patients for appointments or follow-ups
Work the self-pay report(aging report & work log)
Follow-up on insurance denials
Collect patient payments
Any additional task assigned by Site Manager or Front Desk Supervisor
Qualification
Required
Demonstrated success in a revenue cycle or healthcare business office environment, specifically with self-pay or insurance collections
Exceptional focus on Customer Service
Strong, positive, telephone communication skills
Ability to read and understand payer remittance advices
Ability to differentiate between allowed charges, contractual adjustments, line item denials / reasons, patient responsibility (co-pay, co-insurance, and deductibles), bundled payments, etc
Must be able to meet average expectations for productivity and quality standards
Must possess detail orientation, and the ability to recognize patient address changes, typing errors, medical coding mistakes, or other revenue cycle errors
Ability to organize and prioritize day-to-day tasks to keep work assignments current
Strong mathematical skills to accurately apply discounts and to ensure correct patient balances
Proficient in MS-Excel for analyzing data using basic formulas, pivot tables, and charts
Benefits
Medical
Dental
Paid Time Off
401(k) plan provides a company match, safe harbor match and profit-sharing match
Company
OFFTEC Jordan
OFFTEC Group, part of OFFTEC Holding Group (OHG), is a regional business technology solutions company, headquartered in Amman -Jordan, that is committed to providing optimal solutions and innovative ventures to create sustainable value to its customers and stakeholders.
Founded in 1910
201-500 employees
Funding
Current Stage
Growth StageRecent News
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