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Individual and Family Connection (IFC Counseling) · 5 months ago

Administrative Support Staff (PT)

River Forest, IL

Part-time

Onsite

New Grad, Entry Level

Individual and Family Connection (IFC) is a dual location pediatric therapy practice serving children and families. They are looking to hire part-time support staff to provide essential administrative support to therapists, ensuring smooth operations and positive patient experiences.

ConsultingHealth CareMental HealthTherapeuticsWellness

Responsibilities

Conduct initial intake screenings over the phone, which include helping match each child with the right therapist

Communicate with patients, families, therapists and other healthcare members via telephone and/or email to schedule appointments, collect payments, answer questions about therapy

Verify insurance benefits and communicate with families about balances / insurance coverage as needed

Issue, scan, fax or locate documents (i.e. School excuse letter, discharge notes etc.)

Use Electronic Health Record software for billing, scheduling, and record keeping purposes

Attend community outreach events as needed (such as the Developmental Differences Fair) to help families learn about our services

Assist with keeping the office clean, orderly, and well stocked with supplies

Provide additional administrative support to therapists as needed

Ensure compliance with current healthcare regulations, medical laws and high ethical standards

Qualification

Administrative support experienceElectronic Health Record softwareInsurance knowledgeCommunication skillsOrganizational skillsMultitaskingEmpathyCustomer communicationChildrenTime managementConfidentiality

Required

Ability to learn quickly

Ability to work independently with limited supervision

Ability to communicate and make positive relationships with all staff members, especially at the start in order to learn from other staff

Social perceptiveness and empathy

Ability to relate and communicate with diverse populations and groups

Understanding of basic insurance and pediatric mental health / counseling terminology

Experience in communicating with customers / clients about payments

Strong written and verbal communication skills

Ability to multi-task and perform well in stressful situations

Excellent organizational / time management skills with attention to detail

Understanding of the importance of maintaining the highest level of discretion and confidentiality

Ease in navigating electronic systems, as we are a paperless office that depends heavily on a variety of online systems to keep our office running smoothly (including GSuite, HelpScout, Theranest)

Experience with children and communicating with parents

Prior administrative support experience required; experience working in a therapy or medical office a plus