Integer Holdings Corporation · 2 days ago
Manager, IT Service Delivery (LATAM and Central USA)
United States
Full-time
Onsite
Mid, Senior Level
5+ years expInteger Holdings Corporation is focused on creating a unified culture that embraces uniqueness for long-term success. They are seeking a Manager for IT Service Delivery to serve as the primary IT contact for site leadership, ensuring alignment with operational needs and fostering a customer-first mindset within the team.
Health CareManufacturingMedicalMedical Device
Responsibilities
Serve as a primary IT contact for site leadership, aligning support with operational needs
Coordinate cross-functionally to manage IT assets and ensure consistent service delivery
Foster a customer-first mindset within the team
Oversee timely resolution of support issues; gather user feedback to improve service quality
Support new site launches, expansions, and acquisitions guided by Senior Leadership
Help ensure smooth onboarding and integration using standard tools and processes
Implement and maintain standardized IT support procedures and documentation
Identify opportunities for automation and efficiency gains in daily operations
Assist in defining and tracking key KPIs and SLAs to ensure service levels are met
Use data to identify trends, resolve recurring issues, and improve team performance
Supervise and support a team of IT support associates, managing schedules and workloads
Provide coaching, training, and performance feedback to build team capability
Participate in incident, problem, and change management processes
Support hardware/software procurement, tracking, and lifecycle management
Oversee and coordinate with vendors and managed service providers
Ensure compliance with IT security and regulatory standards
Perform other duties as needed
Some travel is required
Qualification
Required
Bachelor's degree in IT or related field
5–7 years in IT support or service delivery
Strong knowledge of ITIL, service management & enterprise IT systems including Microsoft products
Ability to manage competing priorities in a fast-paced environment
Excellent communication and interpersonal skills to engage across all levels
Preferred
Leadership experience (formal or informal) is a plus
Experience in manufacturing or regulated environments is a plus
Benefits
Medical
Dental
Vision
Disability
Life insurance
Adoption benefits
Parental leave
Supplemental life insurance
Critical illness
Hospital indemnity
Accident insurance
401(k) plan with company matching contributions
80 hours (10 days) of company designated holidays per year
Annual allotment of paid time off
Company
Integer Holdings Corporation
Integer Holdings Corporation (NYSE: ITGR) is one of the largest medical device contract development and manufacturing organizations (CDMO) in the world, serving the cardiac rhythm management, neuromodulation, and cardio and vascular markets.
10001+ employees
H1B Sponsorship
Integer Holdings Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.44BKey Investors
Disruptive Technologies Innovation Fund
2025-09-25Grant
2025-03-13Post Ipo Debt· $1B
2023-01-31Post Ipo Debt· $435M
Leadership Team
Payman Khales
President and CEO
Recent News
Company data provided by crunchbase