Peak Support ยท 4 months ago
French Canadian Customer Service Associate - Onsite Orlando Florida
Orlando, FL
Full-time
Onsite
New Grad, Entry LevelPeak Support is a dynamic and fast-growing outsourcing company committed to creating an exceptional employee experience. The French Canadian Customer Service Associate is responsible for providing customer service support across various channels, ensuring customer concerns are addressed in a timely manner while contributing to team efforts.
Business DevelopmentCustomer ServiceOperating Systems
Responsibilities
The customer service associate is responsible for providing customer service support according to the scope of work and service level requirements
They interact with customers on a variety of channels such as phone, email, social media, and/or others to ensure concerns are being dealt with in a timely manner
They contribute to team effort by accomplishing related results as needed
Qualification
Required
Must be able to work onsite in Orlando Area
Fluency in French Canadian, with strong oral and written communication skills
Proven experience in customer service, preferably in the BPO industry
Ability to work in a fast-paced environment
Flexible and willing to be assigned in a voice, non-voice or blended programs
Knowledgeable about Microsoft Office applications with Average MS Excel Skills
Ability to convey information effectively
Must be willing to take part in required initial training
Excellent problem solving skills
Flexibility to work multiple shifts during the weekends or on holidays
Excellent organizational skills and attention to detail
Can work with minimal supervision
Some analytical skills
Some technical abilities
Preferred
Empathy, listening skills, and a courteous attitude to focus on providing quality customer service
Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment
Excellent oral and written communication skills
Collaborates with peers, supervisors, and management to achieve corporate and client goals
Able to adapt to a changing work environment
Benefits
Competitive compensation and excellent benefits.
Comprehensive training and development programs.
A fun, inclusive workplace culture.
Opportunities for personal and professional growth.
Company
Peak Support
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-18Acquired
Leadership Team
Jonathan Steiman
Founder & CEO
Hannah Steiman
Co-Founder & Head of Growth
Recent News
PR Newswire
2023-10-26
Company data provided by crunchbase