Digital Direction · 4 months ago
Sr. Telecom/Cloud Pricing Specialist
United States
Full-time
Remote
Mid, Senior Level
3+ years expDigital Direction is a leading provider of Managed Telecom Solutions, dedicated to helping customers optimize their telecommunications and reduce costs. They are seeking a Senior Telecom/Cloud Pricing Specialist to manage pricing requests, conduct business reviews, and collaborate with internal teams to enhance client relationships and service offerings.
Information ServicesInformation TechnologyTelecommunications
Responsibilities
Network and Cloud Pricing – Pricing requests originate from our sales and procurement teams for single or multi-site telecom services including Broadband, DIA, MPLS/VPLS, SD-WAN, UCaaS, etc. Must have a very high ability to effectively organize and manage multiple pricing requests at any given time. Must have an extensive background in all IT products and solutions, appropriate vendor options, and pricing workflow. Microsoft Dynamics CRM background preferred
Business Reviews (BR) - Participate in client Audit/TEM/MTS BR as lead analyst gathering and validating all data for client presentations
Work with MTS Team to identify AND schedule BRs with internal team and client
Identify and Gather client data from Microsoft Dynamics CRM and other systems to populate presentation
Collaborate with internal Sales/CSS Teams to generate renewal and upgrade reports for existing client services, and to identify potential opportunities for new sales. All reports will be created utilizing Microsoft Dynamics CRM Contract Renewal Reporting
Identify, manage, and execute on key takeaways and action items from client BR meetings
Collaborate with sales and technology teams to ensure a seamless transition from the sales process to operations
Track and report on client success metrics, including client satisfaction levels, retention rates, and revenue growth
Report, meet, decide, deliver contracts, submit renewal/upgrade orders through Microsoft Dynamics CRM
Qualification
Required
Bachelor's degree in Business Administration, Marketing, or a related field
3+ years of pricing desk experience within the telecom industry
5+ years of experience in telecom/cloud/IT (Channel experience preferred), with high market exposure to all the different industry providers
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships
Strong analytical skills with the ability to interpret and communicate data insights to clients
Proven track record of achieving client satisfaction and pricing targets
Strong project management skills, with the ability to manage multiple clients and priorities simultaneously
VERY HIGH knowledge of telecom products, services, and providers, including voice, data, and cloud solutions
VERY HIGH knowledge of telecom contract language and contract negotiation
Ability to work collaboratively with cross-functional teams to achieve client success goals
Experience with Microsoft Dynamics CRM and data analytics tools
Preferred
Microsoft Dynamics CRM background preferred
Channel experience preferred
Company
Digital Direction
Digital Direction is a telecommunication company that offers telecom management services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bart Zimmerman
Founder and CEO
Karen Egert
Chief Operating Officer
Company data provided by crunchbase